Licensed Optician - Natick

Warby Parker•Natick, MA

24d

About The Position

Warby Parker is seeking a skilled and enthusiastic Licensed Optician to help customers with their eyewear needs and deliver exceptional service. The optician will develop expertise in the brand and its products, explain prescriptions and product options, and help customers select frames and lenses suited to their prescription, fit, style, and lifestyle. The role involves accurately measuring, adjusting, and fitting eyewear, ensuring finished products meet optical standards and customer requirements, and working closely with teammates to improve service and sales practices. The optician will also represent Warby Parker and communicate its values and mission. The posting describes career-advancing resources and benefits and provides benefits information for both full-time and part-time employees.

Requirements

Be a licensed dispensing optician in states that require a license, or an ABO-certified optician in states without licensing requirements.
Be passionate about the eyewear and retail industries.
Communicate clearly, effectively, and professionally, including explaining technical terms in an understandable way.
Be dedicated to exceeding expectations for customers and teammates.
Be an energetic, positive team player who can adapt to a fast-paced, changing work environment.
Be extremely detail-oriented and capable of juggling a wide range of responsibilities.
Be open-minded, continually learning and challenging existing knowledge.
Take work seriously without taking oneself too seriously.
Not be on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE).

Responsibilities

Work directly with customers to meet their eyewear needs.
Take and record measurements, adjust and fit eyewear accurately.
Check that finished eyewear meets optical standards and customer requirements and requests.
Explain prescription terminology and product offerings to customers.
Work with the team to ensure customers receive exceptional service.
Help customers choose frames and lenses based on prescription needs, face fit, personal style, and lifestyle.
Collaborate with the team to develop sales and customer-service best practices that can be implemented throughout the organization.
Represent the brand and educate others about its values and mission.