Licensed Optician

AEG Vision • Milford, MA

5d

About The Position

At AEG, the Licensed Optician provides expert eyewear solutions and exceptional patient care. The role helps patients choose eyewear and accessories suited to their prescriptions, lifestyles, and personal styles. It combines technical expertise and customer service to ensure proper frame fit, accurate measurements, correct lens dispensing, and patient satisfaction.

The Licensed Optician receives patient handoffs from technicians or doctors, establishes rapport, identifies visual needs, and recommends appropriate frames, lenses, lens treatments, and specialty products. The role also supports patients with order updates and questions, explains product and insurance options, enters prescription and documentation information into the EHR and ALE system, and dispenses and adjusts eyewear. The position helps maintain an organized, clean, and welcoming practice.

Requirements

• State licensure.
• High school diploma or GED.
• Optical dispensing experience.
• PC skills, including Microsoft Office, Windows, and word processing.
• Strong organizational skills and attention to detail.
• Strong verbal and written communication skills.
• Excellent customer service skills and a pleasant demeanor.
• Manual dexterity and hand-eye coordination.

Nice To Haves

• ABO/NCLE certification.
• Experience with HIPAA requirements.
• Sales experience.

Responsibilities

• Deliver an extraordinary experience to each patient and explain customized product and service recommendations.
• Receive patient handoffs from technicians or doctors, build rapport, ask lifestyle questions, identify visual needs, and recommend appropriate eyewear products.
• Keep current on company and industry products and procedures, manufacturer rebates, and available lens and frame types.
• Take and return patient calls, provide order-status updates, resolve order issues, and escalate issues to management.
• Help patients select frames, lens types, and lens treatments, including tints and coatings, based on patient needs and facial measurements.
• Educate patients on eyeglass and contact lens care, maintenance, warranty coverage, protection plans, and replacement options.
• Maintain an understanding of medical and vision insurance plans, including eligibility, benefits, copays, deductibles, authorizations, and coverage limitations.
• Interpret prescriptions written by optometrists and ophthalmologists.
• Enter prescription information into the Electronic Health Record (EHR) and ALE system, ensuring required documentation is scanned and attached to the patient's chart.
• Follow up on pending orders, verify orders meet time guidelines, notify patients of delays, and contact patients when eyewear is ready.
• Dispense glasses by inspecting the product, checking fit, making adjustments when needed, and asking patients for feedback.
• Adjust and repair eyewear to support visual acuity, proper fit, and patient comfort.
• Use optical tools such as pupilometers, PD sticks, lensometers, pliers, wrenches, and frame warmers.
• Communicate with technicians and managers about patient information and order status.
• Inspect finished products for flaws and clean and polish lenses.
• Clean and organize frame boards, displays, mirrors, the workbench, and office area to maintain cleanliness and visual appeal.
• Understand product issues and analyze problems.
• Answer patient questions accurately about insurance, warranties, products, materials, services, pricing, upgrades, and promotions.
• Perform other duties as needed and assigned by the manager.

Benefits

• 401(k) with match
• Medical, dental, vision, life, short-term disability, and long-term disability benefits
• Employee vision discount program
• HSA/FSA
• PTO
• Paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED