Licensed Optician

AEG Vision • Bellevue, WA

5d

About The Position

At AEG, the Licensed Optician provides expert eyewear solutions and exceptional patient care. The role assists patients in selecting eyewear and accessories suited to their prescriptions, lifestyles, and personal styles, while ensuring accurate measurements, proper frame fit, and correct lens dispensing. The position combines technical optical expertise with customer service to support patient satisfaction, trust, and loyalty.

The Licensed Optician explains product and service recommendations, receives patient handoffs from technicians or doctors, and identifies visual needs through lifestyle questions. The role also handles prescriptions and order documentation, insurance and product questions, order follow-up, eyewear dispensing and adjustments, and upkeep of the practice’s displays and work areas. The position works regularly with technicians and managers and performs other duties as assigned.

Requirements

• State licensure.
• High school diploma or GED.
• Optical dispensing experience.
• PC skills, including Microsoft Office, Windows, and word processing.
• Strong organizational skills and attention to detail.
• Strong verbal and written communication skills.
• Excellent customer service skills and a pleasant demeanor.
• Manual dexterity and hand-eye coordination.

Nice To Haves

• ABO/NCLE certification.
• Experience with HIPAA requirements.
• Sales experience.

Responsibilities

• Deliver an exceptional experience to each patient and explain customized recommendations for products and services.
• Receive patient handoffs from technicians or doctors, establish rapport, ask about lifestyle needs, and recommend appropriate frames, lenses, lens treatments, and specialty products.
• Stay current on company and industry products and procedures, manufacturer rebates, and available lens and frame types.
• Take and return patient calls, provide order-status updates, resolve order issues, and escalate issues to management.
• Assist patients in selecting frames, lens types, and treatments such as tints and coatings based on their needs and facial measurements.
• Educate patients on eyeglass and contact lens care, maintenance, warranty coverage, protection plans, and replacement options.
• Maintain an understanding of medical and vision insurance plans, including eligibility, benefits, copays, deductibles, authorizations, and coverage limitations.
• Interpret prescriptions written by optometrists and ophthalmologists.
• Enter prescription information into the Electronic Health Record (EHR) and ALE system, and ensure required documentation is scanned and attached to the patient’s chart.
• Follow up on pending orders, verify they meet time guidelines, inform patients of delays, and notify patients when eyewear is ready.
• Dispense glasses by inspecting the product, checking fit, adjusting as needed, and asking patients for feedback.
• Adjust and repair eyewear to support visual acuity, proper fit, and patient comfort.
• Communicate with technicians and managers to share patient information and obtain order-status updates.
• Inspect finished eyewear for flaws and clean and polish lenses.
• Clean and organize frame boards, displays, mirrors, the workbench, and office areas.
• Understand product issues and analyze problems.
• Answer patient questions about insurance, warranties, products, materials, services, pricing, upgrades, and promotions.
• Perform other duties as needed and assigned by the manager.

Benefits

• 401(k) with match
• Medical, dental, vision, life, short-term disability, and long-term disability benefits
• Employee vision discount program
• Health savings account (HSA) and flexible spending account (FSA)
• Paid time off (PTO)
• Paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED