Licensed Optician

EssilorLuxottica Group • McDonough, GA

5d

About The Position

The Licensed Optician delivers the LensCrafters brand value proposition and helps establish the store as the premier destination for vision needs in the community. The role creates value for customers by providing legendary service and high-quality, precisely crafted eyewear that exceeds expectations. The Licensed Optician welcomes customers, sets expectations, custom-fits glasses, places prescriptions accurately in lenses, and helps ensure finished eyewear meets quality standards and customer needs. The position also supports the team with complex product needs and prescriptions, contributes optical expertise, and works toward exceptional brand results while maintaining an organized, attractive, and safe store environment.

Requirements

• High school graduate or equivalent.
• State licensure.
• Optical dispensing experience.
• Strong customer service skills, including communication, listening, and team-building.
• Knowledge of current store merchandise.
• Strong basic math skills.
• Awareness of current fashion trends.
• Selling skills and ability to use and carry an iPad or tablet.
• Familiarity with point-of-sale systems, computers, and calculators.
• Willingness to embrace new technology and change.

Nice To Haves

• Previous customer service and retail experience.

Responsibilities

• Welcome customers and set expectations for their experience.
• Custom-fit glasses and precisely place prescriptions in lenses.
• Serve as a leader in optical knowledge and expertise.
• Take and record measurements, accurately adjust and fit eyewear, and ensure finished eyewear meets standards and customer needs.
• Assist the team with complex product needs and prescriptions.
• Use technology accurately under time pressure and during high customer volume, applying product knowledge and appropriate tools.
• Identify root causes of issues, anticipate customer needs, and resolve problems to ensure satisfaction and exceed expectations.
• Multi-task, prioritize, and manage time across competing priorities.
• Strive to achieve exceptional results on brand key performance indicators and competencies.
• Help keep the store clean, attractive, and organized.
• Inform management of safety opportunities and demonstrate safe work practices.
• Continue learning and improving while working toward results.
• Follow company policies and procedures, including those related to discounts, promotions, and inventory management.

Benefits

• Health care
• Retirement savings
• Paid time off/vacation
• Employee discounts
• Competitive bonus and/or commission plan may be offered

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED