Licensed Optician - Morristown

Warby Parker•Morristown, NJ

9h•$26 - $40

About The Position

Warby Parker is seeking skilled and enthusiastic Opticians to join its in-house optical team. The Optician helps customers with their eyewear needs and delivers exceptional service, supporting both longtime customers and first-time wearers. The role requires expertise in Warby Parker products and brand, accurate eyewear measurements and fitting, and the ability to explain prescriptions and product options in clear terms. The Optician also works closely with teammates to maintain service and optical standards and contribute to sales and customer-service best practices.

Requirements

Be a licensed dispensing optician in states that require licensure, or an ABO-certified optician in states that do not require licensure.
Be passionate about the eyewear and retail industries.
Communicate clearly, effectively, and professionally, including explaining technical terms in an accessible way.
Be dedicated to exceeding expectations for customers and teammates.
Be an energetic, positive team player who can adapt in a fast-paced, changing work environment.
Be extremely detail-oriented and able to juggle a wide range of responsibilities.
Be open-minded, committed to learning, and willing to challenge existing knowledge.
Not be listed on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE).

Responsibilities

Work directly with customers to address their eyewear needs.
Take and record measurements, and adjust and fit eyewear accurately.
Check that finished eyewear meets optical standards and customer requirements and requests.
Explain prescription terminology and product offerings to customers.
Work with the team to ensure customers receive exceptional service.
Help customers choose frames and lenses based on prescription needs, fit, personal style, and lifestyle.
Collaborate with the team to develop sales and customer-service best practices that can be implemented throughout the organization.
Represent the Warby Parker brand and educate others about its values and mission.