Licensed Optician - Shops at Farmington Valley

Warby Parker•Canton, CT

11d

About The Position

Warby Parker is seeking a skilled, enthusiastic Optician to join its in-house optical team. The Optician helps customers meet their eyewear needs, delivers exceptional service, and builds expertise in the company’s brand and products. The role includes taking and recording measurements, adjusting and fitting eyewear, checking finished products against optical standards and customer requests, and explaining prescriptions and product options. The Optician also helps customers choose frames and lenses suited to their prescriptions, fit, style, and lifestyle, and collaborates with teammates on customer-service and sales practices. The position calls for a licensed dispensing optician in states that require licensure, or an ABO-certified optician in states without licensing requirements. Warby Parker describes its mission as inspiring and impacting the world with vision, purpose, and style. The company aims to make vision care simple and accessible and, through its Buy a Pair, Give a Pair program, distributes a pair of glasses to someone in need for every pair of glasses or sunglasses sold.

Requirements

Be a licensed dispensing optician in states that require a license, or an ABO-certified optician in non-licensing states.
Be passionate about the eyewear and retail industries.
Communicate clearly, effectively, and professionally, including explaining technical terms in an understandable way.
Be dedicated to exceeding expectations for customers and teammates.
Be an energetic, positive team player who can adapt in a fast-paced, changing work environment.
Be extremely detail-oriented and able to juggle a wide range of responsibilities.
Be open-minded, continually learning and challenging existing knowledge.
Take the work seriously without taking oneself too seriously.
Not be on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE).

Responsibilities

Work directly with customers to meet their eyewear needs.
Take and record measurements, adjust and fit eyewear accurately.
Check finished eyewear against optical standards and customer requirements and requests.
Explain prescription terminology and product offerings to customers.
Work with the team to ensure customers receive exceptional service.
Help customers select frames and lenses based on prescription needs, fit, personal style, and lifestyle.
Collaborate with the team to develop sales and customer-service best practices that can be implemented throughout the organization.
Represent the brand and educate others about its values and mission.

Benefits

Health, vision, and dental insurance for full-time employees.
Life and AD&D insurance for full-time employees.
Paid sick leave for full-time and part-time employees; accrual details are specified for Washington employees.
Paid holidays for full-time employees.
Vacation days for full-time employees.
401(k) retirement savings plan for full-time employees.
Parental leave, including for non-birthing parents, for full-time employees.
Short-term disability for full-time employees.
Employee Stock Purchase Plan for full-time and part-time employees.
Employee Assistance Program (EAP) for full-time and part-time employees.
Bereavement Support for full-time employees.
Optical Education Reimbursement for full-time employees.
Free eyewear for full-time and part-time employees.
Variable compensation for eligible employees.
Overtime pay for non-exempt employees required to work more than 40 hours in a workweek.