Licensed Optician - Valley Stream, NY - LensCrafters

Luxottica of America, Inc. • South Valley Stream, NY

2d

About The Position

The Licensed Optician delivers the LensCrafters brand value proposition and helps establish the store as the premier destination for vision needs in the community. The role creates value for customers by providing exceptional service and high-quality eyewear that meets or exceeds customer expectations. The optician welcomes customers, custom-fits glasses, places prescriptions precisely in lenses, takes and records measurements, and adjusts and fits eyewear to meet quality standards and customer needs. The position also supports the team with complex product needs and prescriptions, uses technology and appropriate tools accurately, and contributes to store presentation, safety, and adherence to company policies and procedures.

Requirements

• High school graduate or equivalent.
• State licensure.
• Optical dispensing experience.
• Strong customer service skills, including communication, listening, and teamwork.
• Knowledge of current store merchandise.
• Strong basic math skills.
• Awareness of current fashion trends.
• Selling skills and ability to use and carry an iPad or tablet.
• Familiarity with point-of-sale systems, computers, and calculators.
• Willingness to embrace new technology and change.

Nice To Haves

• Previous customer service experience.
• Previous retail experience.

Responsibilities

• Welcome customers and set appropriate expectations.
• Custom-fit glasses and precisely place prescriptions in lenses.
• Act as a leader in optical acumen.
• Take and record measurements, adjust and fit eyewear accurately, and ensure finished eyewear meets standards and customer needs.
• Assist the team with complex product needs and prescriptions.
• Use technology accurately under time pressure and high customer volume; apply product knowledge and appropriate tools.
• Proactively identify root causes of issues and find solutions that satisfy customers and exceed expectations.
• Multi-task, prioritize, and manage time amid competing priorities.
• Strive to achieve brand key performance indicators and competencies.
• Help keep the store clean, attractive, and organized.
• Inform management of safety opportunities and demonstrate safe work practices.
• Pursue continual learning, improvement, and results.
• Follow company policies and procedures, including those for discounts, promotions, and inventory management.

Benefits

• Health care
• Retirement savings
• Paid time off/vacation
• Employee discounts
• Potential competitive bonus and/or commission plan

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED