Licensed Optician - Valley Stream, NY - LensCrafters
About The Position
The Licensed Optician delivers the LensCrafters brand value proposition and helps establish the company as the premier destination for vision needs in the community. The role creates value for customers by providing exceptional service and high-quality, precisely crafted eyewear that meets or exceeds customer expectations. The optician welcomes customers, takes and records measurements, custom-fits and adjusts eyewear, places prescriptions accurately in lenses, and ensures finished eyewear meets quality standards and customer needs. The role applies strong optical knowledge, product expertise, and technology skills to support customers, including those with complex product needs or prescriptions. The Licensed Optician also contributes to store performance, appearance, organization, and safety while following company policies and procedures.
Requirements
- High school graduate or equivalent.
- State licensure.
- Optical dispensing experience.
- Strong customer service skills, including communication, listening, and teamwork.
- Knowledge of current store merchandise.
- Strong basic math skills.
- Awareness of current fashion trends.
- Selling skills and ability to use and carry an iPad or tablet.
- Familiarity with point-of-sale systems, computers, and calculators.
- Ability to embrace new technology and change.
Nice To Haves
- Previous customer service and retail experience.
Responsibilities
- Welcome customers and set expectations.
- Custom-fit glasses and precisely place prescriptions in lenses.
- Act as a leader in optical knowledge and expertise.
- Take and record measurements, accurately adjust and fit eyewear, and ensure finished eyewear meets standards and customer needs.
- Assist the team with complex product needs and prescriptions.
- Use technology accurately and thoroughly despite time pressure and customer volume; apply product knowledge and appropriate tools.
- Proactively explore the root cause of issues, work toward solutions, and ensure customer expectations are met or exceeded.
- Multi-task, prioritize, and manage time across competing priorities.
- Strive to achieve exceptional results on brand KPIs and competencies.
- Help keep the store clean, attractive, and organized.
- Inform management of safety opportunities and demonstrate safe work practices.
- Pursue continual learning, improvement, and results.
- Follow company policies and procedures, including those related to discounts, promotions, and inventory management.
Benefits
- Health care
- Retirement savings
- Paid time off and vacation
- Employee discounts
- Potential competitive bonus and/or commission plan
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Education Level
High school or GED
