Licensed Optician

AEG Vision • Milford, MA

6d

About The Position

At AEG, the Licensed Optician provides expert eyewear solutions and exceptional patient care. The role helps patients select eyewear and accessories suited to their prescriptions, lifestyles, and personal styles, while ensuring proper frame fit, accurate measurements, and correct lens dispensing. The position combines technical expertise with customer service to support patient satisfaction and loyalty.

The Licensed Optician works with patients, technicians, doctors, and managers to understand visual needs, recommend products, manage and follow up on orders, interpret prescriptions, dispense and adjust eyewear, and address questions about insurance, warranties, products, services, and pricing. The role also maintains optical displays and work areas and performs other duties as assigned by the manager.

Requirements

• State licensure.
• High school diploma or GED.
• Optical dispensing experience.
• PC skills, including Microsoft Office, Windows, and word processing.
• Strong organizational skills and attention to detail.
• Strong verbal and written communication skills.
• Excellent customer service skills and a pleasant demeanor.
• Manual dexterity and hand-eye coordination.

Nice To Haves

• ABO/NCLE certification.
• Experience with HIPAA requirements.
• Sales experience.

Responsibilities

• Deliver an excellent patient experience and explain customized recommendations for products and services.
• Receive patient handoffs from technicians or doctors; ask lifestyle questions to identify visual needs and recommend appropriate frames, lenses, treatments, and specialty products.
• Stay current on company and industry products and procedures, manufacturer rebates, and available lens and frame types.
• Handle patient calls, provide order updates, resolve order issues, and escalate issues to management.
• Help patients select frames, lens types, and treatments, including tints and coatings, based on their needs and facial measurements.
• Educate patients on eyeglass and contact lens care, maintenance, warranty coverage, protection plans, and replacement options.
• Maintain an understanding of medical and vision insurance plans, including eligibility, benefits, copays, deductibles, authorizations, and coverage limitations.
• Interpret prescriptions written by optometrists and ophthalmologists; enter prescription information into the EHR and ALE system and ensure required documentation is scanned and attached to patient charts.
• Follow up on pending orders, verify they meet time guidelines, inform patients of delays, and notify patients when eyewear is ready.
• Dispense glasses by inspecting the product, checking fit, making adjustments as needed, and requesting patient feedback.
• Adjust and repair eyewear to support visual acuity, proper fit, and patient comfort.
• Inspect finished products for flaws and clean and polish lenses.
• Clean and organize frame boards, displays, mirrors, the workbench, and office area to maintain cleanliness and visual appeal.
• Analyze product issues and answer patient questions about insurance, warranties, products, materials, services, pricing, upgrades, and promotions.
• Communicate with technicians and managers about patient information and order status.
• Perform other duties as needed and assigned by the manager.

Benefits

• 401(k) with match.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Life insurance.
• Short-term disability insurance.
• Long-term disability insurance.
• Employee vision discount program.
• HSA/FSA.
• PTO.
• Paid holidays.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED