Licensed Optician

EssilorLuxottica Group • Irmo, SC

6d

About The Position

The Licensed Optician delivers LensCrafters’ brand value proposition and helps establish the store as the premier destination for vision needs in the community. The role creates value for customers by providing legendary service and high-quality, carefully crafted eyewear that exceeds expectations.

The optician welcomes customers, sets expectations, custom-fits glasses, places prescriptions in lenses, takes and records measurements, and adjusts and fits eyewear to meet quality standards and customer needs. The role provides optical expertise and product knowledge, assists with complex product needs and prescriptions, uses technology and appropriate tools accurately, and works to resolve issues and ensure customer satisfaction. The position also supports store operations by achieving brand performance goals, maintaining an attractive and organized store, following safe work practices, and complying with company procedures for discounts, promotions, and inventory management.

Requirements

• High school graduate or equivalent.
• State licensure.
• Optical dispensing experience.
• Strong customer service skills, including communication, listening, and teamwork.
• Knowledge of current store merchandise.
• Strong basic math skills.
• Awareness of current fashion trends.
• Selling skills and ability to use and carry an iPad or tablet.
• Familiarity with point-of-sale systems, computers, and calculators.
• Willingness to embrace new technology and change.

Nice To Haves

• Previous customer service and retail experience.

Responsibilities

• Welcome customers and set expectations for their experience.
• Custom-fit glasses and precisely place prescriptions in lenses.
• Serve as a leader in optical knowledge and assist the team with complex product needs and prescriptions.
• Take and record measurements, adjust and fit eyewear accurately, and ensure finished eyewear meets standards and customer needs.
• Use technology and appropriate tools accurately, including under time pressure and during high customer volume.
• Apply product knowledge and resolve issues proactively to meet or exceed customer expectations.
• Manage multiple tasks, priorities, and competing demands on time.
• Work toward exceptional results on brand KPIs and competencies.
• Help keep the store clean, attractive, and organized.
• Inform management of safety opportunities and demonstrate safe work practices.
• Pursue continual learning and improvement, and work toward results.
• Follow company policies and procedures, including those concerning discounts, promotions, and inventory management.

Benefits

• Health care
• Retirement savings
• Paid time off/vacation
• Employee discounts
• Competitive bonus and/or commission plan may be offered

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED