Licensed Optician - Assistant Manager

National Vision•Apopka, FL

About The Position

The Licensed Optician - Assistant Manager oversees the daily operations of the eyeglass department, including personnel management and inventory control. The role supports a positive customer experience and helps associates succeed while advancing National Vision’s profit, sales, and performance goals. The Assistant Manager monitors operating costs, budgets, and resources; ensures efficient, compliant department operations and quality standards; and identifies opportunities for improvement. The role also supports merchandising, marketing, pricing promotions, staffing, recruiting, and retention. It supervises, motivates, leads, and coaches associates, provides outstanding customer service, and may mentor Apprentice Opticians as permitted by law. America’s Best stores are closed every Sunday.

Requirements

Maintain an optical license as required by the state.
Optical sales experience.
Proven ability to lead, coach, and build associate relationships.
Sound understanding of store operations and standards for success.
Strong oral and written communication skills for effective team management.
Exceptional customer service skills.
Strong organizational skills for planning work and monitoring progress toward goals.
Ability to analyze, create, and understand financial reports.
Demonstrated ability to analyze and solve problems of varied scope.
ABO and NCLE certification.

Nice To Haves

Supervising experience.

Responsibilities

Drive, monitor, and achieve profit, sales, and performance goals according to National Vision standards.
Monitor retail operating costs, budgets, and resources.
Oversee the eyeglass department to ensure efficiency and compliance with company policies and operational guidelines.
Identify opportunities for improvement and create action plans.
Promote outstanding customer service and ensure associates provide it.
Ensure quality standards are met.
Ensure merchandising, marketing, pricing promotions, and initiatives are executed according to brand and company standards.
Supervise and motivate Opticians and CL Sales associates, and Receptionists in some stores, while ensuring timely completion of daily functions.
Assist the General Manager with forecasting staffing needs, recruiting, selecting, and retaining staff.
Lead and coach associates toward sales and customer service goals.
Mentor potential Apprentice Opticians as permitted by law.