Licensed Optical Supervisor - Freehold Raceway Mall

Warby Parker•Freehold, NJ

3d•$31 - $38•Onsite

About The Position

Warby Parker is seeking an Optical Supervisor to join its in-house optical team at the Freehold Raceway Mall. The role combines hands-on optical services and customer support with store leadership and operational responsibilities. The supervisor serves as a store keyholder, helps open and close the store, and supports the team in delivering excellent customer experiences and maintaining store operations. The Optical Supervisor helps customers with eyewear needs, takes and records measurements, adjusts and fits eyewear, checks completed eyewear for accuracy and quality, and explains prescriptions and product offerings. In a leadership capacity, the supervisor helps ensure daily operational, service, and staff-zoning procedures meet company standards; supports store vision and sales; mentors optical team members and apprentices; maintains store systems and inventory databases; and fosters a positive, productive employee culture.

Requirements

Be a licensed dispensing optician in states that require licensure, or an ABO-certified optician in states that do not require licensure.
Have at least 2 years of experience, including supervisor responsibilities.
Be passionate about the eyewear and retail industries.
Communicate clearly, effectively, and professionally, including explaining technical terms in an understandable way.
Be dedicated to excellent customer and teammate experiences.
Be an energetic, positive team player who can adapt to a fast-paced, changing work environment.
Be detail-oriented, composed under pressure, and able to manage a wide range of responsibilities.
Be open-minded and committed to continuous learning.
Not be listed on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE).

Responsibilities

Work directly with customers to meet their eyewear needs.
Take and record measurements, adjust and fit eyewear accurately.
Ensure finished eyewear meets Warby Parker optical standards and customer requirements.
Explain prescription terminology and product offerings to customers.
Ensure daily operational, service, and staff-zoning procedures are completed to company standards.
Support the store vision and sales by providing excellent floor service and serving as a primary contact for customer and operational questions.
Work with store management to lead and mentor the Optical team, including Optician Apprentice Program participants.
Model excellent customer service.
Help maintain store systems, inventory databases, and business operations.
Foster a productive and positive employee culture.
Help open and close the store as a keyholder.