Licensed Optical Manager - Mansfield Crossing

Warby Parker•Mansfield, MA

23h

About The Position

Warby Parker is seeking a highly skilled Optical Manager to join its in-house Optical team at Mansfield Crossing. The manager uses optical expertise and product knowledge to create positive customer experiences, helping customers with their eyewear needs and ensuring they feel confident about their glasses. The role combines hands-on optical service with coaching and leadership of the store’s Opticians. The Optical Manager manages and develops the Optician team, maintains high service and optical standards, and supports store operations. The role reports to the Store Leader and works with them on staffing needs and oversight of Optician Apprentice Program participants.

Requirements

Be a licensed dispensing optician in states that require a license, or an ABO-certified optician in states that do not require licensing.
Have at least 2 years of experience in a management position.
Demonstrate strong leadership and mentoring skills, model behavior, drive optical metrics, and adhere to strict optical standards.
Make decisions on behalf of the team with professionalism and open-mindedness.
Have a passion for the eyewear and retail industries.
Communicate clearly and effectively, including explaining technical terms in accessible language to customers.
Be committed to exceeding expectations for customers and teammates.
Be detail-oriented, organized, and able to prioritize tasks and responsibilities in a fast-paced, changing work environment.
Not be listed on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE).

Responsibilities

Work directly with customers to meet their eyewear needs.
Take and record measurements, adjust and fit eyewear, and perform these tasks accurately.
Check that finished eyewear meets optical standards and customer requirements and requests.
Explain prescription terminology and product offerings to customers.
Manage, coach, and develop Opticians through feedback, ongoing development conversations, and leading by example on the sales floor.
Uphold exceptional customer service standards and implement retail experience programs that increase customer loyalty and engagement.
Work with the Store Leader to anticipate staffing needs and oversee Optician Apprentice Program participants.
Stay current with HR policies and procedures to promote a productive and safe store culture, and use company resources to support employee engagement and job satisfaction.
Support general store systems, inventory databases, and business operations.

Benefits

Health insurance
Vision insurance
Dental insurance
Life and AD&D insurance
Paid sick leave
Paid holidays
Vacation days
401(k) retirement savings plan
Parental leave, including for non-birthing parents
Short-term disability
Employee Stock Purchase Plan
Employee Assistance Program (EAP)
Bereavement support
Optical Education Reimbursement
Free eyewear
Overtime pay for eligible non-exempt employees required to work more than 40 hours in a workweek