Licensed Hearing Aid Dispenser

Costco Wholesale Corporation•Albuquerque, NM

11d

About The Position

Responsible for performing exams, taking ear impressions, fitting, cleaning, adjusting, and ordering hearing aid products and supplies. The role also performs front desk and administrative duties, provides a high level of member service, and maintains Costco’s culture, core values, and ethics. The position may require travel, including some weekends, to assist other hearing aid departments, based on business needs.

Requirements

Licensed hearing aid dispenser; the job title specifies licensure.
Availability to work as needed to meet business needs.
Authorization to work in the United States must be provided if hired.

Responsibilities

Achieve benchmarks and goals using methods and strategies consistent with the Code of Ethics.
Mentor employees enrolled in the Hearing Aid Apprentice Program (HAAP), provide hands-on training aligned with its curriculum, follow Costco training guidelines, and review opportunities and successes with apprentices weekly.
Provide prompt, courteous member service and respond to customer problems; train customers in caring for their hearing devices, including cleaning and brushing.
Communicate with members by phone to provide general department information and troubleshooting guidance, and schedule appointments.
Maintain member records and appointments using the office management system; maintain inventory, order supplies, answer calls, and return voicemail messages.
Help members schedule appointments, answer questions about products and services, and provide device evaluation and services as allowed by state law.
Check in and store daily receivings, including assembling or charging member devices for delivery.
Conduct member consultations and exams, hearing tests, and ear impressions safely and in accordance with the required Ear Impression Certification Exam standard.
Recommend hearing devices, place orders, and refer members for further care when needed.
Use department tools and equipment to fit, adjust, and clean hearing aid devices.
Operate cash registers and conduct money transactions with customers.
Follow safety, security, and PPE procedures and maintain department cleanliness.
Travel, including some weekends, as business needs require, to assist other hearing aid departments.
Implement proper cleaning and infection-control procedures.
Ensure proper cleanup and disposal of hazardous materials.