Licensed Community Manager-Portfolio

Empire Management Group•Maitland, FL

16d•Onsite

About The Position

Empire Management Group is seeking a Licensed Community Association Manager to manage an assigned portfolio of homeowners and condominium associations in Florida. The manager is accountable for delivering the agreed scope of services and achieving service and financial goals. The position involves coordinating with association boards, homeowners, vendors, developers, customer care representatives, and colleagues, and managing the day-to-day operations, maintenance, communications, and service needs of the assigned communities. The role is full-time and in person, with board meetings in the evenings and after-hours emergency responses as necessary.

Requirements

At least 2 years of experience managing portfolios in the community association industry.
Valid driver's license and current vehicle liability insurance.
Valid Florida Community Association Manager License.
Working knowledge of federal and state laws governing community associations.
Working knowledge of community governing documents and rules.
Strong people skills and ability to maintain working relationships with developers, boards, homeowners, vendors, and fellow employees.
Strong communication and networking abilities, including speaking and writing effectively at various levels.
Strong organizational and conflict-resolution skills.
Computer skills in Windows Suite and community association software.
Ability to attend evening board meetings and respond to after-hours emergencies as necessary.

Responsibilities

Work collaboratively toward company and team goals, complete tasks in a timely and effective manner, and participate in process improvement teams as needed.
Communicate key information to association board members, homeowners, customer care representatives, vendors, and others; maintain property fact sheets; and coordinate and attend board and membership meetings.
Review architectural applications for compliance with association restrictions and forward them to the appropriate board or committee with a recommendation.
Establish and maintain agreed standards for community operations and maintenance; procure and manage service providers; schedule and conduct community and common-area inspections; and provide timely covenant enforcement.
Manage vendor bidding, hiring, and monitoring through effective bidding processes and professional contract management practices.
Handle and resolve inquiries, requests, disputes, and complaints through telephone, email, and face-to-face communication by identifying needs, investigating problems, implementing agreed solutions, and documenting as appropriate.
Support community safety and security by developing and implementing emergency or disaster preparedness plans, monitoring gate access controls, and identifying safety issues and unsafe conditions during inspections.
Manage special projects to meet agreed objectives on time and within budget.