Licensed Assistant Manager-Torrance, CA-LensCrafters

EssilorLuxottica Group•Torrance, CA

5d•$27 - $42

About The Position

The Assistant Manager acts as a leader in the absence of, or in support of, the Store Manager and behaves as a business owner within the marketplace and LensCrafters organization. The role represents LensCrafters as the premier destination for vision needs in the community and delivers key performance metrics. The Assistant Manager supports store operations and business plans to maximize sales and profitability, leads and develops team members, supports recruiting and staffing, and helps maintain store appearance and compliance with company policies. The position works a flexible schedule, including nights and weekends. With a current and valid state Opticianry license, the Assistant Manager provides product expertise based on patients’ vision needs and prescriptions, adjusts and repairs eyewear, presents and dispenses eyewear, and performs accurate digital measurements.

Requirements

High school graduate or equivalent.
Current and valid state Opticianry license.
At least 1 year of management or supervisory experience with direct reports.
Knowledge of retail operations, processes, and policies.
Strong basic math skills.
Familiarity with cash registers, computers, and calculators.
Strong command of English for written correspondence and oral communication.
Strong communication and listening skills.
Demonstrated high-level selling skills.
Proven ability to problem solve.

Nice To Haves

College degree or equivalent.
Previous leadership experience in the retail and customer service industry.
Knowledge of basic optics.
Knowledge of current store merchandise.
State licensure, if applicable, and/or ABO Certification in non-licensed states.
Brand Final Inspector Certification.
Brand Quality, Fitting & Adjusting Program.

Responsibilities

Deliver quality and improvement to meet or exceed key performance indicators, including sales, conversion, traffic, profitability, continuity of care, exam growth and retention goals, and Net Promoter Score.
Apply knowledge of retail operations, competition, and market trends to improve sales and business results.
Support the Store Manager in diagnosing business performance and coordinating Retail, Lab, and Doctor operations.
Support business plans to maximize sales and profit, leverage strengths, and address opportunities for recovery.
Partner with the Store Manager to lead the team and provide training, guidance, and timely constructive feedback.
Inform the Store Manager of situations that may require development or disciplinary action.
Support recruiting, help select team members, and build a talent pipeline.
Follow staffing guidelines and take pride in store appearance while executing visual directives.
Maintain positive working relationships with doctors.
Follow and ensure team compliance with company policies and procedures.
Anticipate problems, identify root causes, and pursue long-term solutions.
Perform and understand administrative duties and maintain a safe working environment.
With a current and valid state Opticianry license, advise on lens choices based on patient vision needs and prescriptions, adjust and repair eyewear, present and dispense eyewear, and perform accurate digital measurements.