License and Permit Specialist, HCR Professional Licensing Unit

Texas Health & Human Services Commission•Austin, TX

12d•$3,793 - $5,921

About The Position

The License and Permit Specialist III performs highly complex technical licensing and permitting work for professional licensing programs, including Licensed Chemical Dependency Counselors and Licensed Sex Offender Providers, within HHSC’s Health Care Regulation Professional Licensing Unit. The position works under the general supervision of the Professional Licensing Unit manager, with moderate latitude to use initiative and independent judgment. The specialist manages competing assignments and changing deadlines while receiving, reviewing, evaluating, and approving license applications; preparing licensing correspondence, forms, and publications; interpreting laws, rules, and policies in response to inquiries; and processing fees and refunds. The role also involves licensing database and file management, preparing renewal and deficiency materials, maintaining filing systems, handling complex customer inquiries, and providing general support to the professional licensing programs.

Requirements

Experience with Microsoft Office products.
Experience providing customer service.
Experience using and maintaining a database system for data entry and retrieval.
At least 6 months of experience interpreting and applying statutes, rules, regulations, or policies and procedures.
Knowledge of office practices and administrative and technical procedures.
Knowledge of English grammar, spelling, punctuation, proofreading, and editing.
Knowledge of customer service skills and telephone etiquette.
Skill in using and maintaining databases to enter and retrieve data and produce reports.
Skill in Microsoft Office, including Outlook, Excel, and Word, and in Adobe Acrobat.
Skill in composing and editing correspondence, memorandums, reports, and forms.
Ability to communicate clearly and accurately in writing and verbally; meet strict deadlines and manage changing priorities; interpret laws, rules, regulations, and policies; maintain confidentiality; collaborate effectively; evaluate licensure applications and documentation; and work independently within role expectations.
Must pass an FBI and Texas DPS criminal history background check.

Nice To Haves

Experience processing license applications.
Associate’s or bachelor’s degree.

Responsibilities

Attend work on a regular and predictable schedule in accordance with agency leave policy and perform other duties as assigned.
Receive, review, evaluate, and approve complex license applications, criminal history evaluations, and early deregistration eligibility applications in accordance with statutes, administrative codes, and agency policy.
Research application histories, process licensure updates, enter and retrieve licensing information in VERSA, and consult with the Team Lead, Manager, Enforcement, or other regulatory staff to resolve application and eligibility issues.
Evaluate and track applications and responses to deficiency notices, and respond to complex inquiries about licensure criteria and application processing.
Answer complex telephone and written inquiries professionally; provide accurate information about applicable laws, rules, policies, and agency procedures; maintain confidentiality; and refer inquiries as appropriate.
Process license fees and refunds and consult with accounts receivable to resolve problems.
Prepare and edit correspondence; provide oral and written license-status verification; and create and print licenses, renewal notices, deficiency notices, and other licensing materials.
Develop, coordinate, and maintain manual and electronic filing systems.
Identify and assist in resolving workflow and process issues; make recommendations to the Team Lead or Manager; help plan and prioritize licensing activities; and participate in cross-training and implementation of policies, procedures, and training.
Maintain effective working relationships with departmental programs, government agencies, and public and private groups requesting information.
Research, compose, design, or edit agency publications, including forms, manuals, reports, and charts.
Prepare paper files for storage or destruction, respond to emergencies as directed, and perform other duties supporting efficient licensing operations.