Library Desk Clerk

City of Oak Creek•Oak Creek, WI

About The Position

The Library Desk Clerk provides customer service to library patrons, performs clerical work related to public services, and assists with other support tasks as assigned. The position focuses on circulation, technology, and readers’ advisory, and provides service through various communication methods while maintaining confidentiality. The role is based at the City of Oak Creek’s Library facility in Drexel Town Square. The stated schedule is Monday and Tuesday, 8:30 AM–5:00 PM; Wednesday, 4:15 PM–8:15 PM; Friday, 8:45 AM–6:15 PM; and Saturday, 8:15 AM–4:15 PM. Friday and Saturday shifts alternate on a rotating basis. These hours may change to meet the needs of the library.

Requirements

High school diploma or equivalent required.
Strong customer service and communication skills required, preferably in a public library setting.

Nice To Haves

Three or more years of customer service experience preferred.

Responsibilities

Provide high-quality, confidential customer service to patrons through various communication methods, with a focus on circulation, technology, and readers’ advisory.
Check library materials in and out.
Register library cards and provide curbside service delivery.
Sort materials alphabetically and using the Dewey Decimal System.
Collect fines and fees and shelve library materials.
Answer basic reference questions and refer more detailed inquiries to professional staff.
Help maintain the library collection and inventory, including making minor repairs to library materials and equipment and notifying appropriate staff about items that are not working or are in poor condition.
Receive and process incoming and outgoing mail, parcels, and shipments.
Complete opening and closing procedures as directed.
Plan, prioritize, and organize workloads and assignments.
Assist with other support tasks as assigned.