Library Community Services Specialist - Full Time Temporary

City of Prescott • Prescott, AZ

2d

About The Position

The Library Community Services Specialist works in a diverse environment to help fulfill the Library’s mission by assisting patrons who need social-service support. The specialist provides information, support, and referrals to appropriate organizations and actively connects with patrons to build productive relationships. The role also interacts with social-service agencies, governmental entities, and other relevant organizations.

This is a full-time temporary position scheduled for 30–40 hours per week. The employee must be willing to work evenings and weekends. Work takes place in a library and community settings, in a dynamic environment that requires sensitivity and responsiveness to changing goals, priorities, and needs. The successful candidate must complete post-offer, pre-employment drug, motor vehicle records, and criminal background screenings. The position is designated safety sensitive under A.R.S. 23-493.

Requirements

• Bachelor’s degree in social services or a related field.
• At least one year of experience working with the public in a front-line capacity.
• Alternatively, an equivalent combination of education, experience, and training in a public setting that provides the knowledge and abilities necessary to perform the essential functions.
• Possess a valid Arizona driver’s license or obtain one within 30 days, and have a clean driving record, depending on assignment.
• Ability to establish relationships with the public and provide effective, professional customer service.
• Knowledge of community resources and social-service agencies, and a desire to connect individuals with appropriate resources and agencies.
• Ability to use computers and mobile devices and patiently teach others how to use technology.
• Strong service orientation and excellent verbal and written communication skills.
• Ability to effectively use applications software, including Microsoft Office, and enthusiasm for learning new systems and software.
• Sound judgment and appropriate demeanor in public interactions, including the ability to think and act appropriately under pressure.
• Ability to work with a diverse population and maintain patron privacy.
• Ability to establish and maintain working relationships with other employees.
• Ability to work a flexible schedule that includes evenings and weekends.
• Ability to safely perform physically demanding duties involving repetitive standing, walking, reaching, bending, and stretching for long periods.
• Ability to safely operate standard office equipment, including a computer, laptop and/or tablet PC, and copier, requiring continuous and repetitive arm, hand, and eye movement.
• Ability to communicate clearly, concisely, and effectively in person, by telephone, and via email.

Responsibilities

• Provide information, referrals, and assistance related to health care, employment, housing, and other benefits.
• Deliver one-to-one technology instruction and general assistance with computers and other electronic devices.
• Establish and maintain effective working relationships with library staff and community organizations.
• Provide excellent customer service, maintain a courteous and positive image of the library, and preserve confidentiality in customer and staff interactions.
• Represent the library when networking with area agency representatives and attend community meetings.
• Assist individuals through one-on-one appointments, drop-in times, and outreach services.
• Perform other duties related to the goals of the position.

Benefits

• Complimentary mental health and wellness services, including an Employee Assistance Program, a free Calm subscription, and health coaching.
• Accrued paid sick time.
• Free employee-only medical, dental, vision, short-term disability, and life insurance coverage.
• Pension and long-term disability through the Arizona State Retirement System.
• Supplemental benefits, including deferred compensation plans and additional life insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level