Library Services Specialist II – Part-Time

Catawba County Government • Maiden, NC

5d • Onsite

About The Position

Catawba County Library System is hiring a part-time Library Services Specialist II, primarily based at the Maiden Branch Library. The role works closely with the Maiden Librarian to plan, promote, and deliver library programs and services, while providing reference, research, technology, and circulation support. It includes creating and presenting story times, STEAM activities, summer learning events, and outreach programs for all ages, as well as reader’s advisory, facility support, and promotional-material creation.

The position is 20 hours per week, with benefits prorated at 50%. The schedule includes day, evening, and Saturday hours. Maiden Branch Library hours are Tuesday 12 PM–8 PM, Wednesday–Friday 9 AM–6 PM, and Saturday 9 AM–2 PM. The role may serve as Supervisor on Duty during evening and weekend rotations and back up the Maiden Librarian.

Requirements

• Bachelor’s degree in Business, Education, English, Communications, Library Science, or a related field; or an associate’s degree in one of those fields and three years of experience in a library or related public-facing customer service or educational setting; or a high school diploma or GED equivalent and three years of such experience.
• Excellent customer service skills.
• Ability to operate various computer programs.
• Ability to stoop, push, pull, and lift up to 50 pounds occasionally and up to 20 pounds more frequently.

Nice To Haves

• Bilingual proficiency in Spanish and English.

Responsibilities

• Provide exceptional customer service to patrons and staff.
• Deliver reference, research support, technology assistance, circulation, and reader’s advisory services.
• Plan and facilitate programs for all ages, including Every Child Ready to Read story times, STEAM activities, and lifelong learning programs.
• Support Summer Learning and literacy initiatives, including Born to Read and 1000 Books Before Kindergarten.
• Perform circulation tasks, including checking materials in and out, setting up accounts, resolving issues, locating items, processing holds, handling sales, and accepting fines and fees.
• Maintain a welcoming facility by addressing service needs, equipment issues, patron concerns, emergencies, and general upkeep.
• Provide one-on-one technology help and support access to digital resources.
• Coordinate the Bookbagger outreach program for local daycares and collect participant feedback.
• Conduct outreach and serve as a liaison to schools, childcare centers, and community organizations to promote library services.
• Collect and prepare statistics, surveys, and reports to evaluate programs and services.
• Serve as Supervisor on Duty during evening and weekend rotations and back up the Maiden Librarian.
• Reconcile the cash register, coin-op, and Friends of the Library sales.
• Assist with staff scheduling, workflow, and training for staff, volunteers, and interns.
• Support system-wide programming, events, and staffing needs.
• Design and create displays, promotional materials, and marketing content.

Benefits

• Benefits prorated at 50%.
• Benefited new hires are eligible for up to 40 hours of advanced annual leave and 40 hours of advanced sick leave, effective 01/01/2026.

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level