Library Community Services Specialist - Part Time Temporary

City of Prescott • Prescott, AZ

9d

About The Position

The Library Community Services Specialist works in a diverse environment to help fulfill the Library’s mission by assisting patrons who need social services. The position provides information, support, and referrals to appropriate organizations and builds productive relationships with patrons. It also involves interacting with social service agencies, government entities, and other relevant organizations.

This is a part-time temporary position scheduled for 19 hours per week. The employee must be willing to work evenings and weekends. Work takes place in a library and community settings, in a dynamic environment requiring responsiveness to changing goals, priorities, and needs. A valid Arizona driver’s license and clean driving record are required depending on assignment; a license may be obtained within 30 days.

The hiring rate is $22.50 per hour. The position is non-exempt and eligible for overtime compensation. Part-time temporary employees receive paid sick time and may have access, depending on eligibility, to complimentary mental health and wellness services. Employees who work at least 20 hours per week for 20 weeks in a fiscal year are required to contribute to the Arizona State Retirement System.

Requirements

• Bachelor’s degree in social services or a related field.
• At least one year of experience working with the public in a front-line capacity, or an equivalent combination of education, experience, and training in a public setting that provides the knowledge and abilities needed for the essential functions.
• Depending on assignment, possess a valid Arizona driver’s license or obtain one within 30 days, and maintain a clean driving record.
• Ability to establish relationships with the public and provide effective, professional customer service.
• Knowledge of community resources and social service agencies, and desire to connect people with appropriate resources and agencies.
• Ability to use computers and mobile devices and patiently teach others how to use technology.
• Strong service orientation and excellent verbal and written communication skills.
• Ability to use application software, including Microsoft Office, and enthusiasm for learning new systems and software.
• Ability to exercise sound judgment and appropriate demeanor in public interactions and to think and act appropriately under pressure.
• Ability to work with a diverse population and maintain patron privacy.
• Ability to establish and maintain working relationships with other employees.
• Ability to communicate clearly, concisely, and effectively in person, by telephone, and by email.
• Ability to safely perform physically demanding duties involving repetitive standing, walking, reaching, bending, and stretching for long periods.
• Ability to safely operate standard office equipment, including a computer, laptop and/or tablet PC, and copier, requiring continuous and repetitive arm, hand, and eye movement.
• Ability to work a flexible schedule, including evenings and weekends.
• Successful candidate must undergo post-offer, pre-employment drug screening, motor vehicle records check, and criminal background screening.

Responsibilities

• Provide information, referrals, and assistance related to health care, employment, housing, and other benefits.
• Deliver one-to-one technology instruction and general assistance with computers and other electronic devices.
• Establish and maintain effective working relationships with library staff and community organizations.
• Provide excellent customer service, maintain a courteous and positive image of the library, and preserve confidentiality in customer and staff interactions.
• Represent the library while networking with area agency representatives and attending community meetings.
• Assist individuals through one-on-one appointments, drop-in times, and outreach services.
• Perform other duties related to the goals of the position.

Benefits

• Paid sick time.
• Depending on eligibility, complimentary mental health and wellness services, including an Employee Assistance Program, a Calm subscription, and health coaching.
• Arizona State Retirement System participation is required for employees who work at least 20 hours per week for 20 weeks in a fiscal year; the stated employee contribution rate is 11.98% of gross wages, pre-tax.

What This Job Offers

• Job Type: Part-time