Library Community Services Specialist - Part Time Temporary

City of Prescott • Prescott, AZ

8d • Onsite

About The Position

The Library Community Services Specialist works directly with library patrons who need social service assistance, providing information, support, and referrals to appropriate organizations. The role builds productive relationships with patrons and interacts with area social service agencies, governmental entities, and other relevant organizations. Work takes place in a library and community settings and includes one-to-one appointments, drop-in times, and outreach services. The position is part-time and temporary, scheduled for 19 hours per week, with evening and weekend availability required.

Requirements

• Bachelor's degree in social services or a related field.
• At least one year of experience working with the public in a front-line capacity; equivalent combinations of education, experience, and training in a public setting may also qualify.
• Depending on assignment, possess a valid Arizona driver's license or obtain one within 30 days, and have a clean driving record.
• Ability to establish relationships with the public and provide effective, professional customer service.
• Knowledge of community resources and social service agencies, and a desire to connect individuals with appropriate resources and agencies.
• Ability to use computers and mobile devices and patiently teach others how to use technology.
• Strong service orientation and excellent verbal and written communication skills.
• Ability to effectively use applications software, including Microsoft Office, and enthusiasm for learning new systems and software.
• Sound judgment and appropriate demeanor in public interactions, including the ability to think and act appropriately under pressure.
• Ability to work with a diverse population and maintain patron privacy.
• Ability to establish and maintain working relationships with other employees.
• Ability to work a flexible schedule, including evenings and weekends.
• Ability to safely perform duties involving repetitive standing, walking, reaching, bending, and stretching for extended periods, and to operate standard office equipment with continuous and repetitive arm, hand, and eye movement.
• Successful completion of post-offer, pre-employment drug screening, motor vehicle records check, and criminal background screening.

Responsibilities

• Provide information, referrals, and assistance related to health care, employment, housing, and other benefits.
• Deliver one-to-one technology instruction and general assistance with computers and other electronic devices.
• Establish and maintain effective working relationships with library staff and community organizations.
• Provide excellent customer service, maintain a courteous and positive image of the library, and preserve confidentiality in customer and staff interactions.
• Represent the library in networking with area agency representatives and attend community meetings.
• Assist individuals through one-on-one appointments, drop-in times, and outreach services.
• Perform other duties related to the goals of the position.

Benefits

• Paid sick time.
• Complimentary mental health and wellness services, including an Employee Assistance Program, a Calm subscription, and health coaching, depending on eligibility.
• Employees working at least 20 hours per week for 20 weeks in a fiscal year must contribute to the Arizona State Retirement System; the stated employee contribution rate is 11.98% of gross wages, pre-tax.

What This Job Offers

• Job Type: Part-time