Library Community Services Specialist - Full Time Temporary

City of Prescott • Prescott, AZ

3d • Onsite

About The Position

The Library Community Services Specialist works directly with library patrons who need social service assistance, providing information, support, and referrals to appropriate organizations. The position builds productive relationships with patrons and interacts with social service agencies, government entities, and other relevant organizations to help fulfill the Library’s mission.

This is a full-time temporary position scheduled for 30–40 hours per week. The employee must be willing to work evenings and weekends. Work takes place in a library and community settings, in a dynamic environment requiring responsiveness to changing goals, priorities, and needs.

Requirements

• Bachelor’s degree in social services or a related field.
• At least one year of experience working with the public in a front-line capacity, or an equivalent combination of education, experience, and training in a public setting that provides the knowledge and abilities necessary for the essential functions.
• Possess a valid Arizona driver’s license or obtain one within 30 days, and have a clean driving record, depending on assignment.
• Ability to establish relationships with the public and provide effective, professional customer service.
• Knowledge of community resources and social service agencies, and a desire to connect people with appropriate resources and agencies.
• Ability to use computers and mobile devices and patiently teach others to use technology.
• Strong service orientation and excellent verbal and written communication skills.
• Ability to effectively use applications software, including Microsoft Office, and enthusiasm for learning new systems and software.
• Ability to exercise sound judgment and demeanor in public interactions and think and act appropriately under pressure.
• Ability to work with a diverse population and maintain patron privacy.
• Ability to establish and maintain working relationships with other employees.
• Ability to work a flexible schedule, including evenings and weekends.
• Ability to safely perform duties involving prolonged repetitive standing, walking, reaching, bending, and stretching; and to operate standard office equipment requiring continuous and repetitive arm, hand, and eye movement.
• Ability to communicate clearly, concisely, and effectively in person, by telephone, and by email.
• Successful candidate must complete post-offer, pre-employment drug screening, motor vehicle records check, and criminal background screening.

Responsibilities

• Provide information, referrals, and assistance related to health care, employment, housing, and other benefits.
• Deliver one-to-one technology instruction and general assistance with computers and other electronic devices.
• Establish and maintain effective working relationships with library staff and community organizations.
• Provide excellent customer service, maintain a courteous and positive image of the library, and preserve confidentiality in customer and staff interactions.
• Represent the library when networking with area agency representatives and attend community meetings.
• Assist individuals through one-on-one appointments, drop-in times, and outreach services.
• Perform other duties related to the goals of the position.

Benefits

• Complimentary mental health and wellness services, including an Employee Assistance Program, a Calm subscription, and health coaching.
• Accrued paid sick time.
• Free employee-only medical, dental, vision, short-term disability, and life insurance coverage.
• Pension and long-term disability through the Arizona State Retirement System.
• Supplemental benefits, including deferred compensation plans and additional life insurance.
• Eligible for overtime compensation.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level