Library Access Services Specialist

University of Richmond

8h•$18 - $24•Onsite

About The Position

Boatwright Memorial Library provides access to information resources and services that advance the University of Richmond’s academic, research, and creative endeavors. The Library Access Services Specialist delivers user support, helps protect users, materials, and facilities, and communicates library resources and policies. The position combines public-facing and technical duties with student employee supervision and responsibility for fulfillment services, technical support, and facility operations. The Specialist supports daily Access Services operations, responds to user questions, resolves circulation and account issues, assists with library equipment and technology, and maintains service records. The role also contributes to collection maintenance, reserves, building checks, emergency response, cash and fee administration, library outreach, and instructional programs. The position indirectly supervises up to 30 student employees through training, mentoring, feedback, coaching, and participation in annual evaluations. This is a full-time, non-exempt position with a variable schedule Sunday through Saturday between 6:30 a.m. and 12:00 a.m. The work is indoors in an office-type setting with public interaction points. The hiring range is $18.34 to $24.30 per hour.

Requirements

Two to three years of related library, nonprofit, or customer service experience.
Effective engagement and collaboration with diverse constituencies across complex organizational settings.
Solid knowledge of academic library operations, integrated library systems, and the Library of Congress Classification System.
Strong analytical skills, sound judgment, attention to detail, adaptability, and flexibility in responding to complex situations.
Proficiency troubleshooting computer hardware and software, with experience using Microsoft Office Suite, Exchange, Windows, macOS, and internet applications.
Leadership skills developed through supervising and mentoring student employees.
Strict adherence to confidentiality standards under university policy and the Code of Virginia.
Excellent administrative, written, and verbal communication skills, with tact and diplomacy in professional interactions.
Ability to manage multiple priorities under tight deadlines with accuracy and organization.
Basic knowledge of cash handling principles.
Ability to work a variable schedule Sunday through Saturday between 6:30 a.m. and 12:00 a.m.
Ability to shelve books and handle materials weighing up to 25 pounds, with or without accommodation.
Ability to access and troubleshoot public computers, printers, copiers, scanners, and other equipment, including in confined or hard-to-reach spaces, with or without accommodation.

Nice To Haves

Bachelor’s degree preferred; an Associate degree with two to three years of relevant experience is considered.
Familiarity with HTML, XML, and Oracle.
Project management or process improvement experience.
Prior supervisory or team leadership experience.

Responsibilities

Serve as manager-in-charge when designated, overseeing daily Access Services operations, fulfillment services, and user account updates.
Respond to inquiries about library operations, programs, policies, procedures, and services, escalating complex questions to librarians or supervisors.
Investigate overdue, lost, in-transit, or missing item issues and negotiate fees according to established guidelines.
Instruct users on equipment use and troubleshoot audiovisual devices, computers, printers, scanners, and other building technology.
Record statistics for user inquiries using online reference and helpdesk solutions, and report operational problems at the Information & Assistance Desk to the Head, Access Services.
Perform collection maintenance, including shelving, shelf-reading, cleaning, mending, and facilitating the return of materials from departing faculty and staff.
Complete print, electronic, and media reserves activities in coordination with the Assistant Head, Access Services.
Conduct daily building checks, including checks of doors, furniture, printer supplies, and evening mail delivery; report building issues to facilities personnel.
Perform Floor Monitor duties under Library and University Emergency Response Procedures during events and drills.
Collaborate with library staff on cross-training and outreach, including book displays and instructional programming.
Manage cash receipts and financial transactions; perform reconciliations, weekly cash verifications, deposits, and monthly fines, fees, and billing reports.
Train, mentor, and supervise up to 30 student employees in desk operations, library software, technology troubleshooting, and customer service.
Provide constructive feedback and remedial coaching, support student professional development, model effective customer service, and contribute to annual evaluations.
Participate in university and library community activities and committees, representing Access Services as warranted.
Assist with campus event representation and develop narrative book displays highlighting the diversity of collections.
Create and distribute outreach materials promoting book displays, including digital signage, flyers, and social media content.
Develop and deliver instructional programs on basic reference skills and library services, supporting liaison librarians as needed.