Access Services Specialist

Georgetown University

10d•$18 - $27•Hybrid

About The Position

This position supports the Resource Sharing Unit of Access Services by searching for, acquiring, and processing materials through Interlibrary Loan (ILL) and Consortia Loan Service (CLS); pulling and shelving library materials requested through ILL and CLS; and managing student employees’ activities and work during regularly scheduled shifts at Georgetown library service desks. The position also supports other Access Services units, with assignments varying to address cyclical and priority departmental needs. The regular schedule is 11:30 a.m. to 8:00 p.m., Monday through Friday. Schedules may change based on departmental needs and may include weekends, evenings, and holidays. The position reports to the Resource Sharing Services Supervisor, who reports to the Access Services Department Head. The employee supports Resource Sharing, Print Collections, and Reserve Units, and must be proficient in their procedures, knowledgeable about library policies and services, and able to communicate them effectively to library users.

Requirements

High school diploma.
One year of related experience.
Familiarity with the role of academic libraries in meeting the information needs of students, faculty, and staff.
Excellent oral and written communication skills.
Strong public service orientation.
Computer literacy, including the ability to learn new software programs and technologies.
Familiarity with the Windows operating system and Microsoft Office applications, especially Word and Excel.
Familiarity with Google Apps, especially Gmail, Calendar, and Drive.
Ability to lift up to 40 pounds and push carts weighing over 100 pounds.
Commitment to fostering an equitable and inclusive workplace and ability to work effectively with diverse faculty, students, and staff.

Nice To Haves

Bachelor’s degree.
Experience with ILLiad, RapidILL, and OCLC WorldShare ILL.
Competence with Ex Libris ILS.
Experience with bibliographic databases, spreadsheets, and cloud storage.
Knowledge of high-quality scanners, Internet resources, and tools.
Familiarity with reformatting technologies such as Adobe Capture and Adobe Acrobat.
Ability to adjust to periods of increased workflow and varying responsibilities.
Ability to work independently and as part of a team in a complex, changing environment.
Ability to be diplomatic and negotiate disputes with stakeholders.

Responsibilities

Search for, acquire, and process materials through Interlibrary Loan (ILL) and Consortia Loan Service (CLS).
Pull and shelve library materials requested through ILL and CLS.
Manage student employees’ activities and work during regularly scheduled shifts at Georgetown library service desks.
Support other units within Access Services, including Resource Sharing, Print Collections, and Reserve Units.
Communicate library policies and services effectively to library users.