Supervisor, Access Services

University of Arkansas System • Benton, AR

2d • Onsite

About The Position

The Access Services Supervisor oversees daily access services operations at the UAMS Health Benton/Bryant location, including front-line customer support, scheduling, registration, admissions, and staff coordination. The supervisor oversees Access Coordinators and Patient Representatives, supports staff performance and development, and helps ensure consistent productivity, quality, customer service, and compliance with applicable policies and standards.

The role works with management and CABC Support on training, staff development, timekeeping, and other HR matters. It also includes maintaining knowledge of clinic procedures and regulatory requirements, supporting process improvement, promoting teamwork and Patient Family-Centered Care, and performing other duties as needed. The work is performed inside a medical facility.

Requirements

• High school diploma.
• At least 7 years of registration and/or billing experience, including 3 years in a healthcare environment.
• Ability to meet the role’s supervisory, staff-performance, customer-service, and operational responsibilities.
• Ability to maintain required job skills competencies and complete annual skills assessments and continuing education documentation.
• Ability to maintain knowledge of clinic policies and procedures, professional standards, and state and federal regulatory mandates.

Nice To Haves

• Bachelor’s degree in business, healthcare, or a related field.
• Leadership or supervisory experience.
• CHAA Certification.

Responsibilities

• Supervise department staff by monitoring daily activities and productivity and taking appropriate action to ensure performance standards are met.
• Ensure the team meets expectations for work queue productivity, quality, and customer service.
• Keep up with regulatory changes and industry standards, and provide timely information to staff based on workload.
• Document personnel issues and promote a balanced, conducive work environment.
• Ensure department, CABC, ICE, and UAMS policies are followed.
• Establish and maintain productivity, quality, and compliance performance standards.
• Implement process improvements and report results.
• Ensure staff are educated and conduct themselves appropriately in performing their duties.
• Maintain knowledge of individual responsibilities and ensure staff preparedness for Joint Commission standards and facility safety and emergency preparedness standards.
• Maintain current knowledge of the profession and state and federal regulatory mandates.
• Maintain required job skills competencies and complete annual skills assessments.
• Complete and maintain documentation of continuing education hours annually.
• Supervise the day-to-day operations of assigned Access Coordinators and Patient Representatives.
• Know and understand clinic policies and procedures and act on them as needed.
• Schedule, reschedule, coordinate, and cancel appointments using hospital systems.
• Work with management to develop, implement, and maintain formalized training plans.
• Facilitate annual training, support staff development, and provide employee coaching.
• Conduct employee evaluations.
• Work with CABC Support on timekeeping and other HR matters.
• Promote teamwork and model Patient Family-Centered Care concepts.
• Conduct or assist with crucial conversations when staff disagreements occur and use progressive discipline when necessary.
• Perform other duties as needed.

Benefits

• Medical, dental, and vision plans for qualifying staff and family.
• Holiday, vacation, and sick leave.
• Education discount for staff and dependents (undergraduate only).
• Retirement with up to 10% matched contribution from UAMS.
• Basic life insurance up to $50,000.
• Career training and educational opportunities.
• Merchant discounts.
• Concierge prescription delivery on the main campus when using the UAMS pharmacy.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED