Supervisor, Access Services

University of Arkansas • Benton, AR

1d

About The Position

The Access Services Supervisor oversees daily access services operations at the UAMS Health Benton/Bryant location, including front-line customer support, scheduling, registration, admissions, and staff coordination. The supervisor oversees Access Coordinators and Patient Representatives, monitors staff performance and productivity, and ensures the team meets standards for quality, work-queue productivity, compliance, and customer service.

The role maintains knowledge of clinic policies and procedures, regulatory requirements, and industry standards. It supports staff training and development, conducts employee coaching and evaluations, documents personnel issues, and works with management and CABC Support on training plans, timekeeping, and other HR matters. The supervisor also promotes teamwork and Patient Family-Centered Care, implements process improvements, and supports staff preparedness for Joint Commission standards and facility safety and emergency procedures.

Requirements

• High school diploma.
• Seven years of registration and/or billing experience, including three years in a healthcare environment.

Nice To Haves

• Bachelor's degree in business, healthcare, or a related field.
• Leadership or supervisory experience.
• CHAA certification.

Responsibilities

• Oversee daily access services operations, including front-line customer support, scheduling, registration, admissions, and staff coordination.
• Supervise Access Coordinators and Patient Representatives, monitoring daily activities and productivity and addressing performance as needed.
• Ensure the team meets work-queue productivity, quality, compliance, and customer-service expectations.
• Establish and maintain performance standards for productivity, quality, and compliance.
• Keep current with regulatory changes, industry standards, and state and federal mandates, and communicate relevant information to staff in a timely manner.
• Document personnel issues and promote a balanced, conducive work environment.
• Ensure department, CABC, ICE, and UAMS policies are followed.
• Implement process improvements and report results.
• Ensure staff are educated and prepared to perform their duties, including preparation for Joint Commission standards and facility safety and emergency preparedness standards.
• Maintain required job skills competencies, complete annual skills assessments, and document annual continuing education hours.
• Know and apply clinic policies and procedures.
• Schedule, reschedule, coordinate, and cancel appointments using hospital systems.
• Work with management to develop, implement, and maintain formalized training plans.
• Facilitate annual training, support staff development, coach employees, and complete employee evaluations.
• Work with CABC Support on timekeeping and other HR items.
• Promote teamwork and model Patient Family-Centered Care concepts.
• Conduct or assist with crucial conversations when staff disagreements occur and use progressive discipline when necessary.
• Perform other duties as needed.

Benefits

• Medical, dental, and vision plans for qualifying staff and family.
• Holiday, vacation, and sick leave.
• Education discount for staff and dependents for undergraduate study.
• Retirement contribution match of up to 10%.
• Basic life insurance up to $50,000.
• Career training and educational opportunities.
• Merchant discounts.
• Concierge prescription delivery on the main campus when using the UAMS pharmacy.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED