Access Specialist

Howard Center•South Burlington, VT

3d•Onsite

About The Position

The Access Specialist is an ambassador for Howard Center and often the first point of contact for new clients. The role responds to incoming calls from individuals of all ages and diagnoses, helping create a welcoming and supportive first experience. The position is part of the Access and Intake program and requires in-person work in South Burlington, Vermont. The specialist provides information, systems navigation, initial screening, basic eligibility determination, and knowledge of available services, and schedules intake assessments. The role works closely with Howard Center staff to provide timely, seamless service and excellent customer support.

Requirements

A combination of experience and education will be considered.
Two years of experience working in human services.
Experience with systems navigation and diverse populations, and knowledge of the array of available services.

Responsibilities

Establish professional relationships with clients and families seeking help.
Serve as the initial contact point for people contacting Howard Center.
Provide information about internal and external programs, resources, and services.
Help clients navigate systems.
Complete brief initial screenings.
Schedule appointments for intake assessments.
Complete basic eligibility determinations.
Complete clinical documentation in the electronic health record.

Benefits

Generous time off starting at 36 combined days per year for full-time employees, increasing with years of service and prorated for eligible part-time positions.
Comprehensive health insurance with 80% agency-paid premium support for individuals, couples, and families; prorated for part-time employees. The Point of Service Plan has no deductible.
Two dental plan options.
Vision insurance.
Employer 401(k) contributions.
Employer-paid life, AD&D, short-term, and long-term insurance.
Medical and childcare flexible spending accounts.
Childcare stipend.
Employee assistance program.
Employee referral program with financial payment.
Discounted online undergraduate and graduate courses through Champlain College truED.
Award-winning workplace wellness program, including physical fitness groups, financial wellness incentives, and ongoing wellness advocacy and education.
Voluntary benefits and discounts from local and international businesses, including gym memberships, mobile phone service, ski and snowboard passes, and auto and home insurance.
Sign-on bonus, subject to Howard Center policy.