Library Associate -Substitute

High Plains Library District•Greeley, CO

1d•Onsite

About The Position

Answers patron requests for information and assistance, assists patrons with self-check and library technology, and plans and conducts programs.

Requirements

Bachelor’s Degree
One year of similar or related experience
Able to read, write, and speak Spanish fluently (preferred)
Knowledge of public library reference service
Knowledge of print and online reference resources
Skill in reference interviewing
Skill in using and troubleshooting a variety of computers and mobile electronic devices
Skill in Windows, MS Office Suite, and Publisher
Skill in using Innovative Interfaces, Inc’s Sierra or another comparable automated library system
Skill in customer services including dealing with difficult patrons and volatile situations
Able to operate various office equipment including copiers
Able to plan and conduct age-appropriate programming
Able to use good judgment
Able to work in teams
Able to work with confidential information
Able to foster a nonjudgmental, supportive environment for a diverse population of users by using patience and effective communication to assure a positive learning experience

Nice To Haves

Able to read, write, and speak Spanish fluently

Responsibilities

Serves as the first point of contact for patrons in assistance with using library materials and information, guiding them in searching the catalog and stacks, accessing databases, and navigating the Internet; and passes the patron on to a Librarian for further assistance beyond the efforts required of a reference interview.
Checks out and renews materials; Assists patrons with self-checkout and checking in materials; issues and updates library cards; and follows procedures and collects money for fines and over-dues; processes holds; checks in materials and sorts and routes the materials to their proper location in order to assist patrons with borrowing of materials.
Serves as the first point of contact for patrons in assistance with using library technology; identifies opportunities for formal training in the library; advises patrons on availability of classroom and individual technology instruction; and passes the patron on to a Librarian for further assistance beyond the efforts required of a reference interview.
Develops informative and entertaining programs by using project management and outcomes-based planning and evaluation tools; assists in delivering programs to audiences within the library; assists Community Relations and Marketing with recruiting attendees in order to provide benefit to patrons, to promote use of library resources and represent the library district to the community.
Informs Librarians about gaps in the collection in order to maintain an appealing, current, and useful collection.
Assists with providing website content, shelves library materials by loading carts with returned materials in order to return materials to library shelves; creates booklists, displays, bulletin boards, electronic documents and other special tools; and assists Supervisor in order to ensure the smooth operation of the department.