Library Assistant (Substitute)

Town of Hopkinton MA • Hopkinton, MA

6d • Onsite

About The Position

The Town of Hopkinton seeks (Substitute) Library Assistants for its Substitute Pool. Hopkinton is a AAA-rated, highly engaged, dynamic, and growing community, committed to equal opportunity, diversity, and inclusion. We believe that a positive culture of inclusion in Town governance contributes to the Town’s overall qualities as a great place to live and work. We welcome all to apply. This posting will remain open until filled. Applicants will be reviewed as received, responsive recruitment process.

Requirements

• High School Equivalency
• 2 or more years of relevant customer service experience
• Demonstrated excellent customer service skills.
• Ability to handle details with accuracy for data entry
• Ability to multi-task in a busy environment
• Ability to work independently & as a team player
• Ability to respond to phone & email inquiries
• Ability to operate standard office equipment such as a copier and fax machine
• Comfortable with the Internet and with assisting patrons to use the electronic catalog and the Library website.
• Proficiency in using the Google Suite of products and other Library applications.

Nice To Haves

• Experience within a public library system is preferred.
• Experience with the Evergreen Integrated Library System (ILS) is preferred.

Responsibilities

• Perform all tasks related to the daily operations of the Circulation desk, Young Adult, and/or Children's desks.
• Retrieve and check in all materials.
• Collect lost item fines.
• Handle online museum pass reservation requests.
• Assist patrons in locating materials.
• Resolve patron account-related issues.
• Answer phone inquiries.
• Prepare items for inter-library loan delivery.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED