Library Assistant

KANSAS CITY PUBLIC LIBRARY•Kansas City, MO

1d•Onsite

About The Position

Westport Branch is hiring two part-time Library Assistants with two different schedules. This role provides basic circulation and registration services, maintains effective working relationships with patrons and staff, answers telephones, shelves materials, and may perform other related work such as notary services and supporting programs. Employees at this branch also assist in processing United States Passport applications and training new staff on the process.

Requirements

Minimum of three years of customer service experience
Ability to speak and understand English
Demonstrated ability to meet and serve the public in person & over the telephone, working effectively with customers of all ages
Demonstrated ability to learn library operations, services and policies
Demonstrated basic computer skills with a willingness to learn and keep current with emerging technologies
Demonstrated ability to be a team player
Demonstrated ability to access materials from shelves which may be overhead or those which may be below waist level
Ability to work at a counter used for customer interactions
Demonstrated ability to organize personal work routines effectively
Excellent physical stamina; many duties performed while standing; ability to lift up to 35 lbs
Demonstrated ability to follow oral and written instructions
Demonstrated ability to provide service in a values-based environment
Demonstrated ability to provide service in a courteous, friendly, efficient manner
Meet requirements of 22 CFR § 51.22 to act as a Passport Acceptance Agent

Nice To Haves

Proficiency in Spanish, American Sign Language, Vietnamese, French, Arabic, and Swahili

Responsibilities

Check materials in and out
Issue library cards
Collect fines and charges
Update customer records in the computer
Explain circulation policies and procedures
Make other computer inquiries
Assist patrons with use of library databases, computer equipment, and software
Process patron requests for reserve items
Prepare and send interlibrary Loan requests
Maintain effective courteous working relationships with all library patrons and staff
Answer telephone by identifying self and location, and directing calls appropriately
Lift, route and shelve materials, which may weigh up to 35 pounds
Perform other related work and as assigned, such as notary services and supporting programs or activities
Assist in processing United States Passport applications
Train new staff on the passport application process