Substitute Library Assistant

St. Joe County Public Library • South Bend, IN

8d • Onsite

About The Position

Substitute Library Assistants provide excellent service and connect community members with library services and materials. Under the direction of the Human Resources Manager, and with an unwavering commitment to diversity, equity, and inclusion, the Substitute Library Assistant will provide hands-on customer service at the Help Desk, assist patrons with the use of the Library's public computers and Library-supported software, and assist patrons with directional, basic collection, and Library account questions. The role also involves actively participating in training, assisting with various projects under the guidance of the Agency/Department Manager, and performing other similar duties as assigned.

Requirements

• High school diploma or equivalent required.
• Willingness to adapt to changes in the work environment.
• A strong commitment to excellent and genuine customer service.
• Excellent oral and interpersonal communication skills.
• Strong competence and experience using and troubleshooting computers, software, office equipment, and mobile devices. Advanced knowledge of Internet browsing, Microsoft Office, Google Suite, and Windows and Mac OS.
• Physical agility and strength to bend, reach, and carry library materials (20-25 lbs.)
• Maintain patron and staff confidentiality.
• Dependability, punctuality, and good work habits.
• Ability to work harmoniously and cooperatively with co-workers and patrons.
• Ability to problem solve in a professional manner with Library patrons and co-workers.
• Ability to work independently and as a team player.
• Ability to work patiently and creatively with all ages.
• Ability to communicate and interpret the Library’s services, philosophy, and policies to customers in a courteous, friendly, and positive manner.
• Ability to learn the Library’s automated system, the Internet, on-line databases, as well as self-service technology.
• Personal transportation and telephone.

Nice To Haves

• Cash register experience preferred.
• At least 2 years of work experience in a public library and/or retail preferred.
• Bilingual (Spanish and English), strongly preferred.

Responsibilities

• Provide hands-on customer service at the Help Desk.
• Assist patrons with use of the Library's public computers, and Library supported software.
• Assist patrons with directional, basic collection, and Library account questions.
• Actively participate in training.
• Assist with various projects under the guidance of the Agency/Department Manager.
• Perform other similar duties as assigned.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED