Library Associate II-Children's Services

CECIL COUNTY LIBRARY•Perryville, MD

2d•$23 - $23•Onsite

About The Position

Under the general supervision of the Branch Manager, the Library Associate II provides high-quality information, reader, and technology services to children ages birth through 11, families, and caregivers at the Perryville branch of the Cecil County Public Library. The role delivers caring, non-judgmental customer service and plans and delivers diverse, innovative programs, services, and outreach initiatives that meet the needs of children, families, and caregivers. The position works with the system-wide Children’s Services team, the Branch Manager, local schools, community organizations, and external presenters to develop and deliver programs and outreach. It also supports the juvenile collection, library technology, branch goals, and day-to-day library services. The role performs assignments of moderate to high difficulty and other duties as assigned.

Requirements

Baccalaureate degree from an accredited college.
Within two years of appointment, successfully complete Library Associates’ in-service training or nine credit hours of formal academic coursework in library science; this training may be completed before appointment. CCPL provides training off-site in Maryland.
Excellent written and verbal communication skills.
Previous experience working with children ages birth through 11.
Excellent customer service skills.
Demonstrated commitment to valuing diversity and contributing to an inclusive working and learning environment.
Ability to maintain composure and flexibility in a changing, public-facing environment.
Knowledge of the Windows operating system, internet resources, social media, and other technologies, and how to use them effectively.
Knowledge of a variety of electronic devices for computing, listening, viewing, gaming, and new technologies.
Willingness and ability to acquire knowledge of library computer systems and applications.
Ability to analyze and perform and/or manage a wide variety of library projects.
Demonstrated knowledge of users’ interests, books, readers’ advisory, and new materials formats.
Excellent computer skills, including experience with various software packages and knowledge of internet resources and how to use them effectively.
Ability to reach, bend, and lift up to 35 pounds.
Ability to push and pull a rolling book cart.
Ability to travel between branches and throughout the State as necessary.

Responsibilities

Provide information services to children, families, and caregivers, including readers’ advisory, homework help, reference, and technology assistance in person, by phone, email, and online.
Collaborate with the system-wide Children’s Services team and external presenters to plan and implement programs responsive to the needs of children, families, and caregivers in the Perryville community.
Work with the Branch Manager to develop and implement outreach and collaborative programming with the local school system and community-based organizations.
Actively market library services and programs to children and their parents or caregivers.
Merchandise collections.
Recommend and review books and other library materials through media outlets, including the CCPL website.
Work with the Branch Manager to develop and implement department or branch goals within overall system goals.
Serve as liaison to local elementary schools and community organizations serving children and their parents or caregivers.
Monitor and maintain the local juvenile collection and recommend materials for purchase.
Use the library circulation database to search for and place holds on materials requested by patrons.
Represent the branch library on the system-wide Children’s Services team and potentially serve on system-wide committees.
Monitor and maintain library computers and software, troubleshoot problems, and request assistance as needed.
Maintain the facility and report problems to appropriate staff.
Maintain accurate service statistics.
Shelve library materials of all types.
Promote high standards of internal and external customer service and maintain courteous, friendly, and constructive relationships with patrons and staff.
Promote a positive library image in the community and contribute to a diverse and inclusive working and learning environment.
Maintain professional growth and awareness of current and emerging trends in the community and in libraries through training, self-directed learning, and other means.
Perform work in accordance with the adopted policies, procedures, and values of the Cecil County Public Library.
Perform other duties as assigned.