Library Associate II

City of Oceanside•Oceanside, CA

2d•Onsite

About The Position

The City of Oceanside is accepting applications for one hourly extra-help Library Associate II position with the Oceanside Public Library. The role provides friendly customer service at the Mission Branch Library, Civic Center Library, Landes Community Center Library, and outreach sites. The position is the journey level in the Library Associate series and involves the full range of assigned duties, including work requiring a working knowledge of City library services. Employees generally work independently, receiving occasional instruction or assistance for new or unusual situations, and are expected to know their work unit’s operating procedures and policies. This hourly extra-help position does not include medical benefits and may not exceed 999 hours per fiscal year. Working hours vary, and employees must be available for evenings, Saturdays, and Sundays at any location where Library services are provided, including bookmobile vehicles or outdoor locations. City vehicle operation may be requested; operating a City bookmobile or other City vehicle may be required if assigned to a home delivery vehicle, the Splash Van, the Adelante Bookmobile, or another vehicle. The work takes place in a library environment with extensive public contact. Essential functions may involve prolonged sitting or standing; walking, climbing, bending, twisting, and stretching; repeated handling and shelving of materials; pushing and pulling loaded book carts; lifting up to 50 pounds; and operating a vehicle. Employees may also need to use a headset or earbud for internal radio communications and have the visual, hearing, and speaking abilities needed to perform the work.

Requirements

Knowledge of alphabetical and numerical filing.
Knowledge of basic office procedures and practices.
Knowledge of basic approaches to library or related tasks using software applications, coding or other computer skills, and integrated library systems.
Knowledge of library organization, principles, materials, practices, and common library terminology.
Knowledge of principles and practices used in technical processing of materials in various formats.
Ability to follow oral and written instructions.
Ability to communicate clearly and concisely, orally and in writing.
Ability to provide a high level of customer service in a fast-paced, high-demand environment.
Ability to maintain effective relationships with coworkers.
Ability to apply general library policies and procedures with the public and staff and resolve common customer issues involving those policies.
Ability to deal tactfully and efficiently with the public and exercise independent judgment.
Ability to apply software, automation, or related skills to internal or external customer service.
Ability to work independently and efficiently with attention to detail and organization.
Equivalent to completion of the twelfth grade.
Current California driver’s license, or ability to obtain and maintain one.
Availability to work variable hours, including evenings, Saturdays, and Sundays, at any location where Library services may be provided, including bookmobile vehicles or outdoors.
Ability to pass a background reference check, including fingerprinting, and a medical examination that may include drug screening.

Nice To Haves

Six months of public contact or customer service experience, including part-time or volunteer work, preferably in a public library.
Additional education, such as formal postsecondary courses, a professional certificate, or a degree.
Bilingual English/Spanish language ability.

Responsibilities

Shelve library materials, check shelf arrangement and order, place materials in order on book trucks, and clear tables and shelves.
Check in returned materials, sort them for reshelving, retrieve materials from book drops, and locate items on shelves.
Assist customers with self-checkout and self-payment of library service fees.
Assist with opening and closing procedures for areas, centers, or buildings.
Perform basic materials processing and assist with advanced processing and collection management tasks.
Set up and support displays and events and directly assist with library programming.
Assist with outreach efforts and support work with library volunteers.
Provide general library assistance, basic reference help, and readers’ advisory assistance to customers.
Apply library policies and procedures and help resolve common customer issues involving those policies.
Assist customers with computer use, photocopying, fax service, other equipment and functions, technology, and Internet use.
Report or troubleshoot equipment problems as instructed.
Operate City library vehicles when requested or required by assignment.
Perform other related duties as assigned.