Children's Services Associate - Nichols Library

Naperville Public Library • Naperville, IL

1d

About The Position

The Children’s Services Associate provides reference and Readers’ Advisory services to Library customers, assists customers with print and digital resources, plans and conducts children’s programs, supports collection management, and provides other services to the Children’s Services department. The role serves customers and staff, supports outreach and volunteers, and helps maintain library collections and services.

Requirements

• Bachelor’s degree from a four-year college or university, or at least five years of related experience and/or training, or an equivalent combination of education and experience.
• Proficiency in relevant computer software, including Microsoft Office and Outlook.
• Ability to use relevant computer software and database applications to access information, answer questions, and perform daily tasks.
• Ability to provide effective reference assistance and instruction services.
• Strong verbal, written, and interpersonal communication skills, including the ability to work effectively with people of diverse cultures, interpersonal styles, abilities, and backgrounds.
• Ability to lead programs and give presentations.
• Problem-solving skills, including determining priorities and finding timely solutions to departmental or system-wide issues.
• Ability to establish and maintain effective relationships with staff and the public.
• Ability to support and collaborate on projects and programs with staff members.
• Willingness to learn about children’s developmental stages and enjoyment of working with children.
• Responsibility for consistently completing and following up on tasks.
• Adaptability and responsiveness to change.
• Reliable means of transportation to attend meetings and conferences and work at other locations.
• Ability to communicate with staff and customers in person, by email, and by phone.
• Ability to remain stationary or move about for prolonged periods, as required.
• Ability to move equipment or library materials weighing up to 35 pounds.

Nice To Haves

• Bilingual proficiency.

Responsibilities

• Use print, electronic, and online resources to locate information.
• Explain, demonstrate, and assist users with print and electronic resources, including online databases, websites, and downloadable materials.
• Provide reference and Readers’ Advisory assistance, including topical research and locating materials.
• Provide polite, helpful, and efficient customer service to vendors, customers, and staff.
• Maintain current knowledge of new materials, services, relevant technology, and library trends.
• Plan and conduct programs for children, including developing and implementing new concepts and themes.
• Maintain collection organization and assemble and arrange displays of public information, bulletin boards, books, and other library materials.
• Assist Children’s Services Librarians with collection management according to established guidelines.
• Prepare reports and statistics for management review as requested.
• Participate proactively in outreach activities and events with Library partners.
• Assign tasks to volunteers and review completed work.
• Troubleshoot and resolve minor computer hardware and software issues.
• Attend professional development opportunities.
• Perform other related duties and special projects as assigned.

Benefits

• Two weeks of annual vacation accrual per year.
• Seven holidays per year.
• Twelve days of annual sick accrual per year.
• Up to five personal days per calendar year, prorated based on the hiring date.
• Illinois Municipal Retirement Fund pension plan.
• Twelve weeks of paid parental leave.
• Training and development opportunities.

What This Job Offers

• Job Type: Full-time