Branch Library Public Services Associate

UIOWA•Iowa City, IA

3d•Onsite

About The Position

The University of Iowa Libraries is hiring a full-time, 12-month specified-term Branch Library Public Services Associate in Unified Access Services. The position supports day-to-day operations and service desk coverage across six branch libraries and the Main Library. It provides in-person, phone, email, and chat customer service to library users seeking directional, basic reference, circulation, or technology assistance, including referrals to appropriate experts. The associate also supports branch and library-system projects and oversees student workers during service desk coverage. This position is 100% on campus and is not eligible for hybrid or remote work. Evening and/or weekend shifts are required, and shifts may need to be adjusted to meet coverage needs. The hiring salary range is $44,000–$49,000, based on experience.

Requirements

Bachelor’s degree and/or equivalent education and experience.
Demonstrated customer-service experience in public-facing roles.
Demonstrated ability to work flexibly in a rapidly changing environment.
Demonstrated ability to work productively and sensitively with library and university colleagues, faculty, students, researchers, and community members.
Demonstrated ability to work in a team environment where consultation, flexibility, collaboration, and cooperation are essential.
Demonstrated interest in professional development that will enhance the candidate’s value to the Libraries, the University, the profession, or the scholarly community.
Ability to move up to 25 pounds occasionally.

Nice To Haves

At least one year of experience working in academic, special, or public libraries, with a focus on public services.
Demonstrated ability to work on all aspects of circulation services, including familiarity with circulation programs such as Alma.
At least one year of supervisory experience.

Responsibilities

Support day-to-day operations at seven libraries.
Provide reliable closing-shift and service-desk coverage during staff absences, illnesses, or leave, and when branch student workers are unavailable.
Monitor and guide student employees while covering service desks.
Provide circulation and reference services, answer library users’ questions, and assist library staff as needed.
Support special projects for branch libraries and the broader library system, such as usage-statistics compilation, digital-content accessibility remediation, course-reserves support, and outreach activities.
Operate and coach users in operating printers, scanners, self-check kiosks, laptops, and other technology and equipment.