Library Associate - Children's Services

Mecklenburg County•Charlotte, NC

1d•Onsite

About The Position

The Library Associate – Children's Services works with a team to create a welcoming and engaging environment for children ages 0–11, their caregivers, families, and all individuals using Mountain Island Library. The position performs professional and technical library work in youth services and delivers high-quality library services and programming to provide value-added experiences for customers. Mountain Island Library is a 16,000-square-foot facility in Northwest Charlotte, serving the growing Mountain Island Lake region. It is part of the Charlotte Mecklenburg Library system, which serves approximately one million residents through 21 locations, online services, and targeted outreach. The position is based at 4420 Hoyt Galvin Way, Charlotte, NC 28214. This is a full-time, 40-hour-per-week, benefit-eligible, non-exempt hourly position. The schedule is Monday through Friday, 8:00 a.m.–5:00 p.m., with one evening shift per week from 11:00 a.m.–8:00 p.m. and rotating weekends. The listed salary range is $25.53–$31.27; pay rates are based on education, skills, experience, and internal equity.

Requirements

At least two years of public library, retail, or customer service experience.
High school diploma or equivalent; relevant education and relevant experience may be combined.
Knowledge of alpha-numeric sorting systems.
Knowledge of child development.
Telephone etiquette.
Technology adeptness.
Excellent interpersonal and customer service skills.
Excellent time management skills and attention to detail.
Ability to work with a diverse population.
Proficiency in various computer applications, including Microsoft Office Suite.
Ability to maintain effectiveness through major changes in responsibilities or environment and adjust to new work structures, processes, requirements, or cultures.
Ability to communicate information clearly to individuals or groups.
Ability to work cooperatively with others and establish and maintain good working relationships.
Technical and professional knowledge and skills relevant to the position, including keeping up with current developments and trends.
Ability to set high performance standards, take responsibility and accountability for assignments, and self-impose standards of excellence.

Nice To Haves

Associate degree.
Bilingual in Spanish.
Knowledge of integrated library systems software.
At least three years of library, customer service, and/or administrative experience.

Responsibilities

Create and deliver programs for children ages 0–11.
Perform circulation activities.
Provide service desk coverage.
Prepare program reports.
Provide research assistance to customers.
Use integrated library systems software.
Assist customers at several service points.
Train and assist customers on library policies, procedures, and processes.
Maintain the library’s collection of materials.
Assist with volunteer management.
Create and maintain attractive and appropriate bulletin boards and displays.
Promote and market library programs, collaborating with Marketing and Communications to generate flyers and program materials.