Library Services Manager

Highline College•Highline College 2400 S 240th St Des Moines, WA

3d•Onsite

About The Position

Highline College is seeking a customer service-focused and collaborative Library Services Manager to lead daily library circulation and technical services operations. As a member of the Library Management Team, this position supports equitable student success through culturally responsive practices, compassionate leadership, and a commitment to serving diverse and historically underserved students. This position is an exempt full-time position and is eligible for overtime.

Requirements

Two years customer service experience
2 years of supervisory experience
Significant progress or completion of Ex Libris/Alma certification within 12 months of the hire date.

Nice To Haves

Bachelor’s degree
Bi-lingual
Experience in an educational setting
Knowledge of LSPs and discovery services such as Ex Libris Alma and Primo, and usage-statistics reporting tools.

Responsibilities

Maintain a welcoming, student-centered library environment aligned with the college’s strategic and anti-racist goals.
Coordinate and train circulation staff and other library employees assigned to circulation desk duties to ensure consistent, high-quality service and adherence to established library policies.
Resolve patron concerns promptly and professionally.
Supervise, develop, and evaluate circulation and technical services staff and student employees.
Ensure effective daily library operations by overseeing scheduling, training, and performance monitoring.
Train staff and students on providing library services including basic technology troubleshooting and ready reference, referring in-depth and complex questions to a Librarian.
Plan, organize, and oversee all library circulation and technical services operations and workflows.
Direct and assess workflows in Ex Libris Alma; train campus staff in effective system use, provide reports as needed.
Provide consistent circulation desk coverage and deliver operational support for assigned functional areas.
Stay informed on academic library trends and best practices.
Evaluate existing library services and recommend innovative solutions responsive to evolving campus needs.
Serve as an active member of the Library Management Team, contribute to strategic initiative, project planning, and assessment processes.
Advocate for circulation and technical services priorities.
Assist with library outreach initiatives, including participation in outreach events.
Serve on campus committees.
Represent Highline College and keep current on developments in the Alma library services platforms (LSP) by actively participating in the Washington State Community and Technical College Library Consortium (WACTCLC).
Establish measurable goals that advance library services and track progress toward completion.
Lead emergency training for library staff and lead all communication related to building issues.
Generate and analyze reports on circulation trends, operational activities, and gate counts.
Develop and recommend student-centered library policies and procedures in collaboration with the Library Management Team.
Enforce campus and library policies and procedures and ensure compliance with FERPA and confidentiality requirements.