Teen Services

Frederick County Government•Frederick County Public Libraries - Frederick, MD

2d•Onsite

About The Position

Join the vibrant, community-minded team at Frederick County Public Libraries (FCPL)! We are seeking a creative, energetic, and visionary individual to become part of our team. Located in Central Maryland between Washington D.C. and Baltimore, FCPL is a rapidly developing system of nine libraries and two bookmobiles. Our mission is to facilitate the public's freedom to explore, to invent, and to transform. FCPL connects people to ideas and to each other, helping to foster individual and community growth. This professional position assists in managing Children and Teen Services at the C. Burr Artz Public Library. This position provides direct library service to the general public. Supervision may be given to substitutes, shelvers, on-call employees and/or volunteers; direction may be given to department staff. Supervision is received from the Branch Administrator, Assistant Branch Administrator or the Supervisor, Children's or Teen Services. Frederick County Government values the principles of diversity and inclusion, and strives to ensure equal opportunities for its workforce, applicants and community members. If you are a person who wants to make a difference, give back to your community, and be a voice for change, apply to Frederick County Government today.

Requirements

Master of Library Science degree (ALA accredited program); may consider candidates who will obtain the MLS within 6 months of hire
Minimum 1 year of customer service work experience working directly with the public in retail, education, community or public relations, or any high traffic customer service setting
Bachelor's degree from a recognized college or university
Minimum 6 months recent (within last 5 years) library work experience
Minimum 2 years of customer service work experience working directly with the public in retail, education, community or public relations, or any high traffic customer service setting
Ability to obtain Professional Public Librarian certification from the Maryland State Department of Education within 6 months of hire if hired with MLS
Ability to obtain Library Associate certification from the Maryland State Department of Education within 2 years of hire if hired with Bachelor’s degree
Ability to follow verbal and written instructions to complete routine assignments
Ability to effectively access and utilize FCPL's computerized systems and the Internet, and ability to effectively provide related instruction for all customers and staff in a friendly and respectful manner
Ability to effectively organize work, problem-solve, determine priorities, make decisions and complete assigned duties with minimal supervision
Ability to effectively supervise, direct and evaluate the work of others
Ability to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
Ability to effectively build relationships and partnerships with community organizations, businesses, schools similar entities
Strong internal and external customer service ability including ability to exhibit patience, tact and courtesy working collaboratively in a team environment
Ability to prioritize, multi-task and effectively manage time in a busy environment.
Ability to manage projects including event planning, community relationships, creating and managing a project timeline, and evaluating outcomes
Ability to learn and integrate emerging technologies and STEM-related educational tools into youth programming
Ability to demonstrate creativity, flexibility, positive attitude, good judgment, and leadership
Ability to create and market high-quality programming in a fast-paced, deadline-oriented environment.
Ability to develop and maintain effective working relationships with customers, co-workers, community organizations, and the general public
Knowledge of children's/teen literature and stages of child development and interests
Working knowledge of literature and interests for people any age
Working knowledge of research techniques and available research materials as well as general reader's interest, authors, books and other formats of library materials
Working knowledge of social media tools and techniques, with the ability to effectively communicate in an online environment to engage customers via social media
Knowledge of standard computer applications and devices including tablets/mobile devices, software applications, and downloadable e-format materials
Knowledge of public library practices and procedures
Strong and effective spoken and written (English) communication skills, including public speaking skills
May require the ability to become certified as a Passport Acceptance Agent from the U.S. Department of State within 180 days of hire and maintain certification
May require the ability to become a certified Notary for the State of Maryland within 90 days of hire
Ability to provide own transportation to meetings, workshops and branch libraries as needed
Available for varied workdays and hours within the FCPL operating schedule
Successful completion of a background investigation

Nice To Haves

1 year work experience supervising or directing the work of others
1 year of work experience working with children aged birth to 5th grade (internships may be considered)
1 year work experience developing and presenting programs for children aged birth to 5th grade
1 year of work experience in teen services
Current Frederick County Public Library Employee

Responsibilities

Develop, implement and evaluate innovative age-appropriate programming and outreach for adults, children aged birth to 5th grade and older children as assigned
Maintain in-depth knowledge of the collection, current literature, and content delivery formats
Participate in and support planning and implementation of system-wide programs, events and outreach
Assist customers of all ages in using computerized and print information sources for general reference, information and reader's advisory requests and/or direct them to other appropriate sources
Perform bibliographic searches related to interlibrary loan requests and reserves
Establish and maintain working relationships with schools and other community organizations and groups, including partnerships and programming
Assist in developing and presenting training to FCPL staff and general public on library/information resources, services, policies, programming and procedures
Assist with the development and maintenance of the branch collection in an assigned area, including recommending materials for acquisition or withdrawal from circulation
Work with the Supervisor to identify, plan, implement and evaluate promotion, marketing and outreach activities for alignment and effectiveness in communicating the mission and goals of the library, and the value of library products and services to the public, organizations, businesses, and other community entities.
Build and maintain relationships and partnerships with community businesses, organizations and agencies, including outreach and programming
Manage branch or system-level services/programs and/or lead projects and teams, as assigned
Analyze demographic data/statistics to identify and evaluate need for changes to services and programs
Assume duties and responsibilities of "person-in-charge" as assigned and make decisions in accordance with regulations and established policies.
Participate in department, branch and system-wide work teams and committees
Prepare displays and programs to promote reading and library services
Explain FCPL policy and procedures to the public and monitor proper library behavior and safety.
May supervise, train, and evaluate substitutes, shelvers, on-calls employees and/or volunteers
Attend related workshops, meetings and learning opportunities
May perform duties as a Passport Acceptance Agent, to include executing passport applications
May perform duties as a Notary Public
Perform other related duties as required

Benefits

11 days of Vacation leave with increase after 2 years of employment
15 days of Sick leave with unlimited annual carryover
11 paid holidays, plus 2 additional floating holidays
Day 1 coverage of comprehensive Medical Insurance Plan options to include generous County Health Savings Account (HSA) contribution (if enrolled in the high-deductible plan).
Dental, Vision, and Flexible Spending
Employee Health Center with no or low-cost primary and urgent care
100% County paid 2x annual salary Group Term Life Insurance and Accidental Death & Dismemberment (AD&D) benefit
Participation in the Maryland State Retirement and Pension System
Vesting after 10 years of service
Additional service credit for eligible previous public service, military service, etc.
Work/Life balance programs include: Employee Assistance Program and Employee Wellness Program
Generous Tuition Reimbursement Program
Deferred Compensation Plan
Legal Resources
Supplemental Life Insurance
Critical Illness, Accident, and Hospital Indemnity Insurance
Lifetime Benefit with Long Term Care plan