Part Time Library Assistant - Public Services

Union County•Monroe, NC

12h•Onsite

About The Position

The Library Assistant works under general supervision to provide basic paraprofessional library services in an assigned area and support daily operations. This part-time position is based at the Main Library in Monroe and involves approximately 20 hours per week, including some mornings, evenings, and Saturdays. The role requires strong customer engagement, teamwork, attention to detail, high energy, excellent communication, and the ability to work with various hardware and software. The position serves patrons, supports coworkers, helps maintain library collections, and promotes library services and programs. The employee must maintain knowledge of library policies and procedures, attend staff development, adhere dependably to the assigned schedule, and adapt to changes in hours or tasks to provide excellent public service. Depending on qualifications, the position may be classified as Library Assistant, Library Associate, or Library Specialist.

Requirements

Strong customer engagement skills and a passion for serving patrons.
Ability to work effectively as part of a team.
Attention to detail, high energy, and excellent communication skills.
Strong technology skills and ability to navigate various hardware and software.
For Library Assistant classification: Associate’s degree and one year of customer service experience, or an equivalent combination of education and experience.
For Library Associate classification: Bachelor’s degree and one year of customer service experience, or an equivalent combination of education and experience.
For Library Specialist classification: Bachelor’s degree and two years of customer service experience, or an equivalent combination of education and experience.
May be subject to a fingerprint background check; applicants required to work with children must electronically submit fingerprints for a state and national criminal history record check.

Responsibilities

Meet patrons’ needs promptly and efficiently by using library resources.
Respond to coworkers’ needs within the work unit.
Help maintain the library collection.
Answer telephone queries efficiently and refer callers to the appropriate department.
Maintain knowledge of library policies and procedures.
Report unsafe or threatening conditions to library security personnel, administration, or appropriate authorities.
Attend staff development programs.
Use knowledge of the library’s electronic and physical resources.
Advocate for the library and its services in internal and external settings.
Accept changes in hours or assigned tasks as needed and maintain regular, dependable attendance.
Assist patrons courteously with basic to intermediate circulation transactions using library resources and collections.
Use the library’s automation software at a basic level.
Offer patrons suggestions concerning reading preferences, services, and programs.
Help promote library programs and special events to patrons of all ages.
Assist patrons with using their devices to access library materials.
Help maintain the collection by assessing material condition, restocking displays, and encouraging use and checkout of materials.
Shelve items daily, read shelves for accuracy, and keep materials orderly, accessible, neat, and inviting.
Accurately record statistics.