Library Assistant Part-Time- Harnett County Main Library

Harnett County•Lillington, NC

22h•Onsite

About The Position

The Library Assistant performs circulation tasks and provides information services to the public using modern library techniques and technology for the Harnett County Public Library System. The role involves delivering excellent customer service, assisting patrons with technology, working at the circulation desk, searching for information, supporting programming, and meeting other library service needs. The employee may work up to 29 hours per week at the Harnett County Main Library and, occasionally, at other library branch locations in Harnett County. The schedule may include mornings, afternoons, evenings, and weekends, with mandatory participation in a rotating Saturday work schedule. The position handles routine patron inquiries and circulation transactions; assists patrons in locating and using physical and digital materials; helps with office equipment and library self-service tools; maintains and shelves materials; supports displays, projects, and programs; and performs routine opening, closing, cash-handling, cleanliness, and safety tasks. The employee collaborates with library staff to provide a patron-focused service and connect community members with library resources.

Requirements

High school diploma, or equivalent education and/or experience.
Possession of a valid North Carolina driver's license.
Willingness to obtain Notary Public within one year of hire.
Ability to provide quality customer service to patrons.
Knowledge of general computer technology, trends, and applications.
Ability to comprehend, interpret, and apply regulations, procedures, and related information.
Ability to plan and implement creative programming for children and teens.
Ability to operate and maintain office equipment used in daily activities.
Ability to use independent judgment, plan and prioritize assignments, and learn and use new skills and information.
Availability for an assigned schedule that may include mornings, afternoons, evenings, weekends, and a rotating Saturday schedule.

Nice To Haves

Work or volunteer experience in a library or customer service setting is preferred.
Knowledge of public library operations, including circulation, reference services, children’s and adult services, and programming.

Responsibilities

Respond to routine inquiries and direct patrons needing professional assistance to appropriate library resources or online reference materials.
Perform circulation duties, including registering patrons, checking materials in and out, collecting fines and fees, handling basic financial transactions, reserving materials, searching the online catalog, updating patron accounts, and troubleshooting minor account problems.
Sort library materials and return them to their proper shelf locations or designated areas.
Locate library materials for patrons, including books, periodicals, DVDs, and audiobooks.
Instruct patrons on accessing and using online and digital materials, including the library’s e-book collection.
Inspect returned books for circulating condition and identify repair needs.
Assist patrons with fax machines, copiers, computers, self-checkout terminals, coin machines, and self-service holds.
Select substitute titles for unavailable materials based on criteria such as genre, age level, educational depth, and related interests.
Retrieve materials from library stacks by hand or pushcart.
Generate holds list reports and locate items to fulfill reservations and special requests.
Perform minor cleaning and disinfecting of high-traffic surfaces and carry out safety, security, and general cleanliness procedures.
Assist in preparing creative book displays.
Assist library staff with projects and programs, including adult outreach, children’s services, and local history.
Perform shelf-reading assignments, identify missing or lost items, and communicate questions about cataloging.
Balance the cash drawer at the beginning and end of each day and prepare the daily deposit.
Perform routine opening and closing duties.
Work collaboratively with library staff to maintain patron-focused service and connect readers with library resources.
Assist co-workers with assigned duties and perform other related duties as assigned.