Part-Time Library Assistant II - Powder Springs

Cobb County Government • Powder Springs, GA

3d • Onsite

About The Position

This part-time position is based at the Powder Springs Library, a community library within the Ford Center Campus in downtown Powder Springs. The Library Assistant II provides customer service to patrons of all ages at circulation and reference desks, assists with library accounts, public computers, digital resources, and readers’ advisory, and processes and shelves library materials. The role also supports the Youth Services Librarian with youth programs, crafts, promotional flyers and displays, and community outreach.

The position works 18 hours per week, including nights and weekends, with every other Saturday scheduled, plus an additional four hours from 1:00 to 5:00 p.m. on scheduled Sundays. Duties include assisting patrons with library services and technology, circulating and shelving materials, maintaining the library’s general appearance and supplies, and performing related operational tasks as assigned.

Requirements

• Bachelor’s degree, supplemented by one year of experience in customer service or a related field, or an equivalent combination of education, training, and experience.
• Excellent interpersonal, communication, and customer service skills.
• Demonstrated enthusiasm and experience working with children and teens, including assisting with programs, crafts, displays, and outreach.
• Ability to collaborate with a service desk team, with personal accountability, self-motivation, punctuality, and reliability.
• Strong computer skills and willingness to help patrons with basic technology needs, including public computer navigation, email, downloading, scanning, printing, and digital resources.
• Ability to exert light physical effort, including occasional lifting, carrying, pushing, or pulling objects weighing approximately 5–10 pounds.
• Ability to spend extended periods at a keyboard or workstation and to communicate orally.

Nice To Haves

• Previous library experience.
• Previous public-facing customer service experience.

Responsibilities

• Provide customer service and information to library patrons and the public, including greeting visitors, answering questions, directing visitors, researching materials and patron records, reserving materials, and assisting with library equipment.
• Shelve and organize library materials, verify labels and branch locations, locate materials, and search for missing items.
• Operate the automated circulation system to check materials in and out, charge, discharge, and renew books; retrieve and inspect returned materials; route and sort materials; and prepare new books for display.
• Perform general library operations tasks, such as sorting donated materials, moving book carts, maintaining the library’s appearance, cleaning counters, watering plants, and running errands.
• Monitor library supply inventory and request new or replacement materials.
• Answer telephone calls, provide information, take and relay messages, direct calls, and return calls as needed.
• Provide computer and reference assistance, help patrons find information, explain library systems and resources, suggest resources, and conduct informal training as needed.
• Assist the Youth Services Librarian with preparing and delivering youth programs, crafts, promotional flyers, displays, and community outreach.
• Perform other related duties as assigned.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level