Library Assistant II (Part-time)

Marion Co Public Library•Indianapolis, IN

2d•Onsite

About The Position

The Library Assistant II serves patrons at the East Washington Branch, providing circulation, reference, technology, and account-related assistance. The role checks out and renews materials, answers questions about library services and policies, helps patrons find materials and place requests, and refers in-depth research questions to librarians. It also supports collection maintenance and processing, study-room scheduling, library card applications, and summer reading activities. The position handles incoming and outgoing materials, checks items for damage and RFID tags, and processes holds. It also accepts payments for library materials and services, manages payment plans, prepares the cash drawer and bank deposit, and responds to telephone inquiries. The assistant helps patrons use computers and office equipment, including faxing, printing, copying, and scanning, while keeping current with software and electronic resources. This is a part-time role scheduled for 24 hours per week; hours may vary and include daytime, evening, and weekend shifts, with occasional mandatory Sundays.

Requirements

Previous experience working with customers face to face.
High school diploma or G.E.D.
Availability to work daytime, evening, and weekend hours, including Sundays as assigned.
Ability to work well in a team setting.
Ability to use basic computer functions, including Microsoft Word, Excel, and internet browsing, and to learn the library's computer systems with simple training.
Ability to multitask in a fast-moving atmosphere and cope with daily job-related stress and challenges.

Nice To Haves

Previous library experience, through employment or volunteering.
Bilingual ability.

Responsibilities

Check out and renew materials for patrons.
Answer questions about library policies, procedures, and services; assess patron problems and use appropriate judgment.
Help patrons find library materials, recommend titles, locate materials at other branches, and place requests.
Provide preliminary quick or ready-reference assistance and refer in-depth research questions to librarians on duty.
Help with the summer reading desk.
Maintain the collection by sorting and shelving materials, weeding, reading shelves, and moving materials as needed.
Evaluate items for circulation and repair, delete, or route items for further investigation as appropriate.
Send damage letters and contact patrons about missing or mismatched items.
Process incoming and outgoing materials promptly; check for damage, clean or repair items when possible, process and shelve holds, and check for RFID tags.
Assist patrons with library card applications.
Record and report study-room use statistics and help patrons schedule, reserve, and access study rooms.
Learn and stay current with changing software, including electronic resources.
Prepare the cash drawer, identify causes of overages and shortages, and prepare and deliver the bank deposit.
Accept payments for overdue, lost, or damaged materials and for faxing, printing, and copying; establish payment plans as needed.
Instruct and assist patrons with computers, faxing, printing, copying, and scanning.
Answer telephone inquiries.
Multitask while assisting patrons in a fast-moving environment and cope with daily job-related stress and challenges.
Work the normally scheduled hours for the position, including assigned daytime, evening, weekend, and occasional Sunday hours.