Library Assistant II (Part-time)

Marion Co Public Library • Indianapolis, IN

3d • Onsite

About The Position

The Library Assistant II works at the Warren Branch for 20 hours per week. The role assists patrons with circulation, library services, locating materials, reference questions, technology, payments, and study room use. It also supports collection maintenance and the processing of incoming and outgoing materials. The schedule may vary and includes day, evening, and weekend hours, with occasional Sundays required. The starting hourly rate is $18.00. The position is non-exempt.

Requirements

• Previous experience working face-to-face with customers.
• High school diploma or GED.
• Availability for day, evening, and weekend hours, including assigned Sundays.
• Ability to work well in a team setting.
• Ability to navigate basic computer functions, including Microsoft Word, Excel, and internet browsing, and to learn the Library's computer systems with simple training.
• Ability to multitask in a fast-moving atmosphere and cope with daily job-related stress and challenges.

Nice To Haves

• Previous library experience through employment or volunteering; preferred but not required.
• Bilingual ability; preferred but not required.

Responsibilities

• Check out and renew materials for patrons.
• Assist patrons with questions about library policies, procedures, and services; use appropriate judgment to assess and address patron problems.
• Help patrons find library materials, recommend titles, locate materials at other branches, and place requests.
• Provide preliminary quick or ready reference assistance and refer in-depth research questions to librarians on duty.
• Help with the summer reading desk.
• Support collection management, including general maintenance, sorting and shelving materials, weeding, reading shelves, and moving materials as needed.
• Evaluate items for circulation and repair, delete, or send items to the proper department for investigation.
• Send damage letters and contact patrons about missing or mismatched items.
• Process incoming and outgoing materials promptly; check materials for damage and clean or repair them when possible.
• Process and shelve holds and check items for RFID tags.
• Assist patrons with library card applications.
• Record and report statistics on study room use and assist patrons with scheduling, reserving, and opening study rooms.
• Learn and stay current with changing software, including electronic resources.
• Prepare the cash drawer, identify overages and shortages, and prepare and deliver bank deposits.
• Accept payments for overdue, lost, or damaged materials and for faxing, printing, and copying services; arrange payment plans as needed.
• Instruct and assist patrons with computers, faxing, printing, copying, and scanning.
• Answer telephone inquiries.
• Multitask while assisting patrons in a fast-moving environment.
• Work the normally scheduled hours for the position and cope with daily job-related stress and challenges.

Benefits

• 100% company-paid long-term disability.
• Low rates on group life coverage.
• Library-paid pension plan.
• 11 paid holidays each year.
• Generous amounts of paid time off.
• Part-time employees qualify for dental insurance and vision insurance.
• Career growth opportunities through promotion from within.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED