Library Assistant II (Part-time)
About The Position
The Library Assistant II works at the Warren Branch for 20 hours per week. The role serves patrons by checking out and renewing materials, answering questions about library services and policies, helping patrons locate and request materials, and providing preliminary quick-reference assistance. It also supports collection maintenance and circulation processing, study room use, library card applications, and summer reading activities. The position includes assisting patrons with computers and office services, handling payments and payment plans, maintaining a cash drawer, and preparing bank deposits. The assistant answers telephone inquiries, learns and stays current with library software and e-resources, and works in a fast-moving atmosphere while multitasking and managing routine job-related stress. The schedule may vary and includes day, evening, and weekend hours, with occasional Sundays required.
Requirements
- Previous experience working with customers face to face.
- High school diploma or G.E.D.
- Availability to work day, evening, and weekend hours, including Sundays as assigned.
- Ability to work well in a team setting.
- Ability to navigate basic computer functions, including Microsoft Word, Excel, and internet browsing, and to learn the library’s computer systems with simple training.
- Ability to cope with daily job-related stress and challenges.
Nice To Haves
- Previous library experience through past employment or volunteering.
- Bilingual ability.
Responsibilities
- Check out and renew materials for patrons.
- Answer questions about library policies, procedures, and services, using appropriate judgment to address patron problems.
- Help patrons find library materials, recommend titles, locate materials at other branches, and place requests.
- Provide preliminary quick or ready-reference assistance and refer in-depth research questions to librarians on duty.
- Help with the summer reading desk.
- Perform collection management tasks, including general maintenance, sorting and shelving materials, weeding, reading shelves, and moving materials.
- Evaluate items for circulation and fix, delete, or route items for further investigation.
- Send damage letters and contact patrons about missing or mismatched items.
- Process incoming and outgoing materials promptly, check for damage, make repairs or clean materials when possible, process holds, and check items for RFID tags.
- Assist patrons with library card applications.
- Record and report study room usage statistics and help patrons schedule, reserve, and open study rooms.
- Learn and stay current on changing software, including e-resources.
- Prepare the cash drawer, identify overages and shortages, and prepare and deliver bank deposits.
- Accept payments for overdue, lost, and damaged materials, and for faxing, printing, and copying services; set up payment plans as needed.
- Instruct and assist patrons with computers, faxing, printing, copying, and scanning.
- Answer telephone inquiries.
- Multitask while assisting patrons in a fast-moving atmosphere and work the normally scheduled hours for the position.
Benefits
- 100% company-paid long-term disability.
- Low rates on group life coverage.
- Library-paid pension plan.
- 11 paid holidays each year.
- Generous amounts of paid time off.
- Part-time employees qualify for dental insurance and vision insurance.
- Career growth opportunities, including promotion from within.
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What This Job Offers
Job Type
Part-time
Education Level
High school or GED
