Library Assistant II (Part-time)

Marion Co Public Library•Indianapolis, IN

1d•Onsite

About The Position

The Library Assistant II works at the East Washington Branch for 24 hours per week. The schedule may vary and includes day, evening, and weekend hours, with occasional Sundays required. The role provides customer service and library circulation support, including checking out and renewing materials, helping patrons find resources, and assisting with library services and technology. The position also supports collection maintenance, materials processing, study room scheduling, payments, cash handling, and general branch operations. The starting hourly rate is $18.00. The position is non-exempt.

Requirements

High school diploma or GED.
Previous experience working face-to-face with customers.
Availability to work day, evening, and weekend hours, including Sundays as assigned.
Ability to work effectively in a team setting.
Ability to use basic computer functions, including Microsoft Word, Excel, and internet browsing, and to learn the Library's computer systems with simple training.
Ability to work the normally scheduled hours for the position and cope with daily job-related stress and challenges.

Nice To Haves

Previous library experience through employment or volunteering.
Bilingual ability.

Responsibilities

Check out and renew materials for patrons.
Help patrons understand library policies, procedures, and services; assess patron issues and use appropriate judgment in resolving them.
Help patrons find library materials, recommend titles, locate materials at other branches, and place requests.
Provide preliminary quick or ready-reference assistance and refer in-depth research questions to librarians on duty.
Help staff the summer reading desk.
Perform collection management tasks, including maintenance, sorting, shelving, weeding, reading shelves, and moving materials.
Evaluate items for circulation and repair, delete, or route items to the appropriate department for further investigation.
Send damage letters and contact patrons about missing or mismatched items.
Process incoming and outgoing materials promptly; check items for damage and repair or clean them when possible.
Process and shelve holds and check items for RFID tags.
Assist patrons with library card applications.
Record and report study room usage statistics and help patrons schedule, reserve, and access study rooms.
Learn and stay current with changing software, including electronic resources.
Prepare the cash drawer, identify overages and shortages, and prepare and deliver bank deposits.
Accept payments for overdue, lost, and damaged materials, as well as faxing, printing, and copying services; establish payment plans as needed.
Instruct and assist patrons with computers, faxing, printing, copying, and scanning.
Answer telephone inquiries and multitask while assisting patrons in a fast-paced environment.