Library Assistant II (Part-time)

Marion Co Public Library•Indianapolis, IN

3d•Onsite

About The Position

The Library Assistant II works at the East Washington Branch for 24 hours per week. The schedule may vary and includes day, evening, and weekend hours, with occasional mandatory Sunday shifts. The position provides circulation and patron assistance, supports library collections and materials processing, manages study-room use, and performs related service and administrative duties. The starting hourly rate is $18.00. The position is non-exempt.

Requirements

High school diploma or GED.
Previous face-to-face customer service experience.
Ability to work well in a team setting.
Ability to use basic computer functions, including Microsoft Word, Excel, and internet browsing, and to learn the Library’s computer systems with simple training.
Availability for day, evening, and weekend hours, including Sundays as assigned.
Ability to multitask in a fast-moving atmosphere and cope with daily job-related stress and challenges.

Nice To Haves

Previous library experience through employment or volunteering (preferred but not required).
Bilingual ability (preferred but not required).

Responsibilities

Check out and renew library materials and assist patrons with library policies, procedures, services, and patron problems using appropriate judgment.
Help patrons find and recommend materials, locate items at other branches, place requests, provide preliminary quick-reference assistance, refer in-depth research to librarians, and help at the summer reading desk.
Support collection management, including maintaining, sorting, shelving, weeding, reading shelves, and moving materials.
Evaluate items for circulation; repair, delete, or route items for further investigation; send damage letters and contact patrons about missing or mismatched items.
Process incoming and outgoing materials promptly, check for damage, repair or clean items when possible, process and shelve holds, and check items for RFID tags.
Assist patrons with library card applications.
Record and report study-room use statistics and help patrons schedule, reserve, and access study rooms.
Learn and stay current with changing software, including electronic resources.
Prepare the cash drawer, investigate overages and shortages, and prepare and deliver bank deposits.
Accept payments for overdue, lost, and damaged materials and for faxing, printing, and copying; establish payment plans as needed.
Instruct and assist patrons with computers, faxing, printing, copying, and scanning.
Answer telephone inquiries.
Multitask while assisting patrons in a fast-moving environment and work the normally scheduled hours.
Cope with daily job-related stress and challenges.