Library Assistant I

University of Louisville•Aurora, CO

6d•Onsite

About The Position

The Library Assistant I at the University of Louisville provides library services and assists patrons at the public service desk. The role directly supports patrons with accessing research databases and online information tools, responds to inquiries by email and telephone, issues library cards, and provides in-person instruction on computers, scanners, and photocopiers. The position also helps ensure library equipment is in proper working order, maintains accurate patron records, and provides interlibrary loan services. The position works Tuesday 10:00 a.m.–6:00 p.m., Wednesday and Thursday 3:00 p.m.–11:00 p.m., Friday 10:00 a.m.–6:00 p.m., and Saturday 9:45 a.m.–6:00 p.m. It is full-time and regular, and is located at the Health Sciences Center. Compensation will be commensurate with candidate experience.

Requirements

High school diploma or GED and up to two years of relevant experience, or an equivalent combination of education and experience.
Customer focus: build and maintain customer satisfaction with the organization’s products and services.
Teamwork: promote cooperation and commitment within a team to achieve goals and deliverables.
Coaching and mentoring: help co-workers grow and succeed through feedback, instruction, and encouragement.

Nice To Haves

One year of college study in liberal arts, business, computer/information science, or a related field, and two years of related experience.
Experience using ILLiad or other bibliographic management or resource-sharing systems, WorldShare Management System (WMS), and/or PubMed.

Responsibilities

Provide library services and assist patrons at the public service desk.
Interpret library policies when responding to patron questions and concerns, direct patrons to appropriate information sources, and decide borrower eligibility.
Help patrons access research databases and online information tools.
Respond to public service desk inquiries by email and telephone.
Issue library cards and instruct patrons in the use of computers, scanners, and photocopiers.
Ensure library equipment is in proper working order.
Keep accurate patron records and assist in maintaining library patron address records.
Provide interlibrary loan services, including processing lending requests from university and hospital libraries through OCLC, ILLiad, and other resource-sharing systems.
Communicate with other libraries by phone and email about bibliographic, shipping, and other problems with lending requests and materials.
Collaborate with the Student Supervisor to guide and direct student personnel when the supervisor is absent and ensure proper desk coverage.