Level III Citrix Engineer

First American Bank•Elk Grove Village, IL

9d•$125,000 - $150,000

About The Position

First American Bank is seeking a Level III Citrix Engineer to configure, build, secure, and manage the Citrix shared desktop environment and implement Citrix virtual environments and related component systems throughout the enterprise. The role manages Citrix Virtual Apps and Desktops, application servers, and XenDesktop, with responsibility for performance, availability, security, capacity planning, upgrades, and troubleshooting. It also supports application integration, software deployments, vendor coordination, documentation, and technical escalation. The position involves periodic travel for in-person meetings and office responsibilities. Typical hours are Monday through Friday, 8:00 a.m. to 5:00 p.m.; additional hours may be needed based on business needs, with rotational Saturday work and off-hours on-call availability.

Requirements

High school diploma or equivalent required.
At least 10 years of experience in an IT-related field.
At least 8 years of experience in Citrix-specific design and implementation.
Experience with complex technical analysis and hands-on technical work in a Citrix environment.
Ability to analyze CPU, server memory, and network load in complex application environments to determine infrastructure needs for highly available and efficient deployment.
Knowledge and experience with LAN/WAN infrastructure technologies.
Advanced knowledge of TCP/IP and other application- and network-level protocols.
Ability to relay technical information to technical and non-technical personnel.
Ability to write technical documentation.
Professional communication skills, including adapting messages to the audience and communicating effectively and succinctly in writing with appropriate spelling and grammar.
Ability to maintain professional demeanor and presence, build constructive working relationships, and use sound judgment to balance organizational and customer interests while mitigating risks.
Proficiency with Microsoft Windows OS, network management, servers, TCP/IP schema, remote access solutions, HP, IBM, and Dell server hardware, and Nutanix and NFS/iSCSI/CIFS networking and storage interdependencies.
Strong Microsoft Active Directory skills.
Experience with Citrix Virtual Apps and Desktops (CVAD), including Application Delivery Management and XenDesktop.
Proficiency with Microsoft 365 applications, including Word, Excel, PowerPoint, Teams, SharePoint, OneNote, and Copilot or other approved AI-enabled productivity tools; ability to prepare or review documents, procedures, and reports.
Experience with virtualization products such as Nutanix, VMware, and Xen.
Scripting skills.
Ability to learn new systems and applications and adapt responsibilities and workflows following system upgrades.
Ability to travel periodically for in-person meetings and office obligations.
Availability for typical Monday–Friday hours of 8:00 a.m.–5:00 p.m., additional hours as business needs require, rotational Saturday work, and off-hours on-call availability.

Nice To Haves

Bachelor’s degree in Computer Science, Engineering, or a related discipline.
Citrix Certified Associate (CCA, CCA-V, or CCA-AppDS) and/or Citrix Certified Professional (CCP or CCP-V).
Working knowledge of multiple office LAN/WAN interconnectivity.
Understanding of patch automation, orchestration, and management tooling for on-premise, private cloud, and cloud infrastructure.
Understanding of infrastructure as code.

Responsibilities

Configure and implement Citrix Virtual Apps and Desktops, including desktop and server specifications such as disk space, memory, and CPU speed.
Manage, monitor, and analyze the performance of Citrix application servers and XenDesktop.
Identify technical risks, reduce reactive issues, standardize best practices, and provide technical assistance to team members handling system and network requests.
Research and implement security strategies for Citrix and Microsoft Active Directory, including login scripts and entitlements.
Build and maintain Citrix components, including StoreFront, Cloud Connectors, Delivery Controllers, Virtual Delivery Agents, and Gateways.
Maintain processes that streamline application integration within the Citrix environment.
Work with business units to install and quality-assure new products and versions of existing products.
Serve as an escalation point for Citrix, software, application, and customer support issues.
Document processes and procedures related to Citrix and application installation and troubleshooting.
Provide capacity-planning analysis for the current Citrix Farm.
Implement Citrix upgrades and hotfixes.
Perform root-cause analysis of XenDesktop and application server failures, and monitor the availability of key Citrix farm components.
Troubleshoot Citrix failures, package and deploy software applications, and perform manual software installations.
Work with software vendors to install software and troubleshoot application failures and errors.
Maintain knowledge of current technology through continuous self-study.
Complete additional assignments and projects designated by management.
Attend periodic in-person meetings and satisfy office obligations and responsibilities.
Participate in rotational Saturday work and provide off-hours on-call availability.