Citrix Systems Administrator III

Cambia Health Solutions•Salt Lake, UT

2d•Hybrid

About The Position

The Systems Administrator III (Citrix focus) is part of Cambia’s IT Operations team and helps install, upgrade, test, maintain, and support the company’s on-premises Citrix and Citrix DaaS environments. The role administers Citrix Virtual Apps and Desktops across on-premises and cloud environments and provides technical, interpersonal, and administrative support for day-to-day operations. The position is hybrid, with three days per week in the office. It is based at Cambia offices in Salt Lake City, Boise, Fargo, Portland, Vancouver, Renton, Medford, Burlington, Lewiston, Little Rock, and Springdale. Preference is given to current employees and candidates within commuting distance of Salt Lake City, Boise, Fargo, Lewiston, Little Rock, or Springdale, or candidates willing to relocate. Duties are primarily performed in an office, may require travel for meetings or conferences, and include on-call and off-hours work as necessary. The role collaborates with security, networking, application, cloud, and vendor teams, and provides technical leadership, mentoring, escalation support, and training. The expected salary range is $93,500–$126,500 per year under the national pay structure, or $84,200–$113,900 under the regional pay structure, depending on location. The full ranges are $88,000–$143,000 nationally and $79,500–$113,900 regionally. The bonus target is 10%.

Requirements

Bachelor’s degree in computer science, Mathematics, Business Administration, or a related field; appropriate additional experience beyond the minimum required experience may substitute for education.
Five or more years administering enterprise Citrix and Windows Server environments.
Strong knowledge of Citrix Virtual Apps and Desktops, Citrix DaaS, StoreFront, Delivery Controllers, VDAs, Machine Catalogs, and Delivery Groups.
Experience supporting Citrix workloads across on-premises and cloud-hosted environments.
Proficiency with Windows Server, Active Directory, Group Policy, PowerShell, networking, and profile management.
Ability to diagnose and resolve Citrix performance, availability, authentication, application, and connectivity issues.
Experience automating administration, monitoring, and reporting with PowerShell or Citrix APIs.
Knowledge of ITIL-based change, incident, problem, release, configuration, and lifecycle management.
Clear technical communication, documentation, project planning, and cross-team collaboration skills.
Ability to work in a hybrid arrangement with three days per week in the office.
Access to a personal mobile device to set up multi-factor authentication upon joining; a wired, non-satellite and non-cellular internet connection meeting the stated speed requirements is required to use the work-from-home option.
Successful completion of a required background check.

Nice To Haves

Citrix XenServer 8.1 LTSR administration.
XenApp 6.5 Administration (CXA-206) certification training.
Citrix XenServer 7.1 LTSR administration.
Citrix Application and Desktop Virtualization – 7.6.
Advanced experience with Citrix Virtual Apps and Desktops and Citrix on-premises and DaaS administration.
Experience designing, upgrading, and supporting large, highly available Citrix environments.
Knowledge of Citrix Cloud Connectors, StoreFront, NetScaler Gateway, Workspace app, and Director.
Experience with Citrix Provisioning, Machine Creation Services, image management, and application delivery.
Knowledge of profile solutions, including Citrix Profile Management and related user environment tools.
Experience with disaster recovery, capacity planning, monitoring, and performance optimization for Citrix services.
Current Citrix certification or equivalent demonstrated expertise.

Responsibilities

Administer and support Citrix Virtual Apps and Desktops and Citrix DaaS across on-premises and cloud environments.
Install, configure, patch, upgrade, and maintain Citrix components, VDAs, Windows Server hosts, and supporting services.
Manage Machine Catalogs, Delivery Groups, policies, published applications, desktop delivery, and master images.
Monitor platform health, capacity, user experience, and availability, and resolve incidents and recurring problems.
Troubleshoot application launch, profile, printing, authentication, network, and session performance issues.
Automate repeatable administration and reporting tasks with PowerShell and Citrix tooling.
Plan and execute Citrix changes, upgrades, migrations, testing, rollback, and disaster recovery activities.
Maintain operational documentation, diagrams, standards, procedures, and support knowledge for the Citrix platform.
Partner with security, networking, application, cloud, and vendor teams; provide technical leadership and mentoring.
Operate Citrix Virtual Apps and Desktops and Citrix DaaS services, including core control-plane and access components.
Manage Citrix Cloud Connectors, Delivery Controllers, StoreFront, NetScaler Gateway, Workspace app, and Director.
Build and maintain Citrix Provisioning images, VDAs, catalogs, and delivery groups.
Configure Citrix policies, application delivery, user profiles, session settings, and access controls.
Use Citrix Director, Monitor, logs, and performance tools to identify and resolve platform and user-session issues.
Maintain platform resiliency, capacity, disaster recovery, security, and compliance requirements.
Validate Citrix changes through testing, change control, implementation planning, and post-change monitoring.
Provide advanced escalation support, technical guidance, and training for Citrix administrators and support teams.
Participate in on-call and off-hours work as necessary.

Benefits

Medical, dental, and vision coverage for employees and eligible family members, including mental health benefits.
Annual employer contribution to a health savings account.
Generous paid time off, varying by role and tenure, plus 10 company-paid holidays.
401(k) retirement plan with a company match and a potential discretionary contribution based on company performance, with no vesting period.
Up to 12 weeks of paid parental time off, subject to eligibility requirements.
Award-winning wellness programs that reward participation.
Employee Assistance Fund.
Commute and parking benefits.
Bonus opportunities; the stated bonus target is 10%.
Competitive base pay.
Work-from-home options for most roles, subject to the stated internet requirements.